Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hernan Bravo

Conroe,TX

Summary

Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Membership Concierge

Life Time
The Woodlands, TX
09.2024 - Current
  • Verified eligibility for membership programs and provided information on benefits.
  • Provided detailed information about gym services, facilities, and membership benefits.
  • completed guest check-in.
  • Handled incoming phone inquiries on various topics.
  • Handled email inquiries regarding member queries.
  • Ensured gym equipment was in proper working order and reported any issues to the supervisor.
  • Collected deposits or payments and arranged for billing.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Associate

IN N Out Burger
The Woodlands , TX
01.2023 - 09.2024
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Trained newly hired employees on routine tasks and customer service.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Accurately operated cash register to process customer payments.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Food Runner

Zanti Cuccina Italiana
The Woodlands, TX
12.2021 - 07.2022
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Delivered correct food items to tables according to order documentation.
  • Cultivated warm relationships with regular customers.
  • Carried trays from food counters to tables for cafeteria patrons.
  • Located items requested by customers.
  • Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
  • Garnished foods and positioned on tables to keep visible and accessible.
  • Developed and maintained strong customer relationships and networks within designated sales territory.

Salesperson

Red Line Athletics
The Woodlands , TX
06.2021 - 11.2021
  • Negotiated contracts and prices with clients to exceed sales goals.
  • Handled client deposits and transactions and updated billing information in company databases.
  • Advised clients regarding accounts, pricing schedules and financing options.
  • Trained newly hired sales team members regarding company procedures and standards.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked to build relationships with customers and built potential for additional sales.

Education

Associate of Applied Science - Professional Pilot

Lone Star College
Houston, TX
05-2026

High School Diploma -

THE WOODLANDS COLLEGE PARK HIGH SCHOOL
The Woodlands, TX

Skills

  • Proficient with Microsoft programs like Word, Excel, and PowerPoint
  • Critical thinking
  • Problem solving
  • Social perceptiveness
  • Practice leadership
  • Strong team contribution
  • Reading comprehension
  • Point of sale operation
  • Customer service orientation
  • Patient evaluation
  • Professional demeanor
  • Effective communication

Languages

Fluent in Spanish and English.

Certification

NASM PT Certified

CPR Certified

Food Handler Certified

Timeline

Membership Concierge

Life Time
09.2024 - Current

Associate

IN N Out Burger
01.2023 - 09.2024

Food Runner

Zanti Cuccina Italiana
12.2021 - 07.2022

Salesperson

Red Line Athletics
06.2021 - 11.2021

Associate of Applied Science - Professional Pilot

Lone Star College

High School Diploma -

THE WOODLANDS COLLEGE PARK HIGH SCHOOL

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