Hernan Mendoza
Southgate
Summary
Dynamic Pest Control General Manager and Marine with a proven track record at Downriver Pest Control, Advanced Services and the United States Marine COrp excelling in contract negotiation and customer retention. Successfully launched innovative services, driving recurring revenue and enhancing quality assurance. Adept at thriving in high-stress environments while mentoring teams and managing complex paperwork efficiently.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pest Control General Manager/Technician
Downriver Pest Control
Brownstown
03.2018 - Current
- Introduced the companies first Termite services through knowledge, skills and by developing the companies first contract and by mediating a business meeting for the owners with Corteva, an international company that must approve of the company before allowing us to use their products
- Introduced Mosquito Services with knowledge, skills and a new contract developed with the current owners
- Introduced the companies first annual contracts with which we gained the ability to start tracking our first scheduled reoccurring revenue, allowing us to also measure new sales and cancelations to improve our overall quality
- Assisted in teaching the company about wildlife, how to capture wildlife and how to properly handle them while ensuring the safe release of all wildlife when possible
- Taught the current owners everything they know about the business due to them having no knowledge of the industry or having business management skills
- The top salesmen from all types of work ranging from residential sales to federally regulated research facilities
- Created the employee handbook with topics ranging from office policies, anti-discrimination policies, the handling of money, anti-drug policies and damaged or lost equipment
- In charge of customers relations where I have a high success rate of diffusing angry customers and eliminating customers who were not fit to work with the company
Certified Pest Control Technician
Advanced Services
Augusta
08.2016 - 02.2018
- Educated clients on invasive pests and methods of treatment.
- Understood the biology of various species of insects, rodents and wildlife in order to develop effective strategies for eliminating them.
- I was awarded top quality through four quarters of the time I worked with Advanced Services
- I worked independently every day, ensuring safe transportation and use of pesticides and rodenticides while partially managing my routes
- Every quarter I was able to meet or exceeded the sales quota, handling incoming payments, contracts and important documents related to the structure of the homes I serviced
0341 Infantry Mortarman
United States Marine Corps
Jacksonville
05.2012 - 05.2016
- Ensured the safety of vehicles transporting ammunition, equipment and personnel by being an armed guard
- Ensured the safety of hundreds of Marines by monitoring communications with higher leadership during rapidly changing live fire exercises, ready to call in medical evacuations
- As a squad leader I taught, counseled and mentored four junior marines
Education
Some College (No Degree) - Business Management And Entrepreneurship
DeVry University
1200 E Diehl Rd, Naperville, IL 60563Skills
- Pest management
- Contract negotiation
- Customer retention
- Sales strategy
- Wildlife control
- Quality assurance
- Ability to work in high stress environments
- Can easily adapt to new environments
- Can easily work in a team
- Very good at managing time throughout the day
- Can easily manage paperwork
Affiliations
- Weightlifting
- Parenting
- Reading
Accomplishments
- Combat Action Ribbon
- Good Conduct Medal
- Sentricon Certified
Certification
- Currently maintaining the business license in all categories to include Certification in General Pest Management, Wood Destroying Pest Management and Mosquito Management
References
References available upon request.
Timeline
Pest Control General Manager/Technician
Downriver Pest Control
03.2018 - Current
Certified Pest Control Technician
Advanced Services
08.2016 - 02.2018
0341 Infantry Mortarman
United States Marine Corps
05.2012 - 05.2016
Some College (No Degree) - Business Management And Entrepreneurship
DeVry University
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