Colin Markowich
Bristol,CT
Summary
Pest control professional with extensive experience at Guardian Pest Control, specializing in pest identification and customer service. Demonstrated ability to enhance workforce efficiency and implement innovative pest management strategies. Skilled in staff training, conflict resolution, and ensuring client satisfaction through effective and safe solutions. Eager to bring strong leadership, management, and sales abilities to a close-knit, family-owned pest control.
Overview
6
6
years of professional experience
Work History
Certified Pest Control Technician
Modern Pest Control
South Windsor, CT
12.2024 - Current
- Converted customers' modern treatment plans and assisted them in adapting to changes.
- Guided customers through a challenging company merge, maintaining trust and satisfaction, and ensuring that their concerns were addressed properly.
- Modified pest control methods to meet new company protocols, enhancing operational efficiency.
- Identified and treated pest issues for residential and commercial clients, ensuring effective and safe solutions.
- Taking on the accounts of all the Hartford schools Executed comprehensive and IPM friendly pest control treatments, ensuring a pest-free environment.
Operations Manager
Guardian Pest Control
Plainville, Connecticut
05.2022 - 12.2024
- Managed employee lifecycle processes, including recruitment, termination, and seasonal layoffs, to optimize workforce efficiency.
- Coordinated daily work schedules for employees, making necessary adjustments to maintain workflow efficiency.
- Addressed customer questions and concerns through phone communication, ensuring satisfactory resolutions, and maintaining positive rapport.
- Collaborated with the owner to identify and implement innovative strategies that drove company growth.
Certified Pest Control Technician
Guardian Pest Control
Plainville, Connecticut
03.2019 - 12.2024
- Accurately identified various pest species and analyzed their behavior and life cycles to provide precise treatment quotes.
- Resolved customer pest issues by implementing safe, IPM friendly, and effective treatment solutions.
- Ensured customer satisfaction by implementing repellents and preventative measures to keep homes free of pests.
- Instructed new staff on customer service protocols and pest management procedures.
Education
7D Rodent Supervisor -
CT DEEP
01-2020
NWCO -
CT DEEP
03-2025
MDAR -
CT DEEP
02-2025
Lewis Mills
Burlington, CT06-2017
Skills
- Employee training
- Workforce optimization
- Customer service
- Pest identification
- Pest management
- Problem solving
- Sales strategies
- Conflict resolution
- Communication skills
- Pesticide application
- Insect identification
- Appointment scheduling
- Preventive measures
- Data entry
- Pest biology
- Safety protocols
- Organic pest control
- Future pest prevention
- Adaptable
Timeline
Certified Pest Control Technician
Modern Pest Control
12.2024 - Current
Operations Manager
Guardian Pest Control
05.2022 - 12.2024
Certified Pest Control Technician
Guardian Pest Control
03.2019 - 12.2024
7D Rodent Supervisor -
CT DEEP
NWCO -
CT DEEP
MDAR -
CT DEEP
Lewis Mills
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