HERNAN SACTA
Brooklyn,NY
Summary
Experienced in eldercare and retail, I bring compassion and collaboration to every interaction. Skilled in creativity, organization, and teamwork, with a goal of pursuing nursing and medical school. Passionate about creating engaging experiences for children and teens. Ready to contribute as a leader and problem-solver, enhancing team dynamics and fostering a positive culture.
Overview
1
1
year of professional experience
Work History
Staples Assistant Team Leader & Customer Support Specialist
Staples
Brooklyn, NY
10.2022 - 05.2023
- Collaborated closely with team members to ensure smooth operation of the store and exceptional customer service
- Provided continuous assistance to customers, addressing inquiries, resolving issues, and offering tailored solutions to meet their needs
- Maintained a comprehensive knowledge of products and promotions to provide customers with the best support and offers
- Successfully led shifts during understaffed periods, maintaining productivity and customer satisfaction levels
- Received positive feedback from customers for providing outstanding assistance and personalized recommendations
- Played a key role in driving sales through effective communication of product benefits and promotions
- Fostered a collaborative and supportive team environment, contributing to high employee morale and retention.
Senior Care Center Food Service Worker & Emotional Support Provider
CYPRESS HILLS Senior Center
Brooklyn, NY
07.2022 - 08.2022
- Prepared nutritious and appetizing meals for seniors in accordance with dietary restrictions and preferences
- Provided emotional support and companionship to individuals, fostering a warm and welcoming environment
- Acted as a compassionate listener, offering empathy and understanding to seniors' concerns and needs
- Collaborated with colleagues to ensure efficient operation of the senior care center and maintain a high standard of care
- Received commendations from seniors and their families for creating a nurturing and supportive atmosphere
- Contributed to a positive team dynamic by actively engaging with colleagues and fostering a culture of empathy and respect.
Education
College - Nursing/Psychology
Binghamton University
05-2027
High School -
Cypress Hills Collegiate Prep.
06-2023
Skills
- Collaboration
- Leadership
- Feedback Management
- Organization
- Creativity
- Proactivity
Awards
- Spanish student of the year 2 consecutive years
- Most improved student
- Principal's honor roll
- Community service award
- Employee of the month
- Most improved athlete
Timeline
Staples Assistant Team Leader & Customer Support Specialist
Staples
10.2022 - 05.2023
Senior Care Center Food Service Worker & Emotional Support Provider
CYPRESS HILLS Senior Center
07.2022 - 08.2022
College - Nursing/Psychology
Binghamton University
High School -
Cypress Hills Collegiate Prep.
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