Nicole Hernandez
Houston,Texas
Summary
Dynamic PH Trainer at FedEx Ground with a proven track record in enhancing operational efficiency through effective training and mentorship. Skilled in package handling techniques and committed to safety, I excel in fostering a culture of accuracy and attention to detail while ensuring compliance with dock safety standards.
Overview
3
3
years of professional experience
Work History
PH TRAINER
FedEx:Ground
06.2023 - Current
- Trains new PHs in effective unloading, loading, palletizing, carrying, smalls handling, SWAK, and non-conveyable package handling techniques.
- Provides training to other PHs who are in need of additional instruction on unloading, carrying, loading, palletizing, smalls handling, SWAK, or non-conveyable package handling techniques, as determined by management.
- Provides feedback on proper package handling techniques, as needed.
- Reinforces among peer PHs all dock safety standards.
- Understands and demonstrates by example all necessary processes and procedures.
- Updates managers on conditions during the sort so operation efficiency decisions can be made.
- Assists in the implementation of new package handling procedures and techniques.
- Regularly loads/unloads, palletizes, lifts, carries, pushes and pulls packages while training other PHs.
- Utilizes hand-to-surface methods for all package handling.
- Loads and unloads packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings.
- Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shift of 4-7 hours, with potential of working one or more shifts each day.
- Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly.
- Performs other duties as assigned.
SPECIAL ASSIGNMENT ADMIN
FedEx:Ground
10.2025 - 12.2025
- Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
- Reviews, researches and/or enters data in various systems to support respective functional area.
- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
Education
High School Diploma -
John H. Reagan High
413 E 13th St. Houston, TX 7700808-2015
Skills
- Training & Mentorship
- Operational Proficiency
- Safety Consciousness
- Physical Ability
- Accuracy & Attention to Detail
- Communication
Accomplishments
Administrator of the Month
November 2025
Timeline
SPECIAL ASSIGNMENT ADMIN
FedEx:Ground
10.2025 - 12.2025
PH TRAINER
FedEx:Ground
06.2023 - Current
High School Diploma -
John H. Reagan High