Summary
Overview
Work History
Education
Skills
Timeline
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Hernando Diaz

Systems Engineer
Naples,FL

Summary

Adept Technician with a proven track record at Tire Kingdom, showcasing exceptional problem-solving and customer service skills. Excelled in diagnosing complex issues and conducting maintenance, ensuring safety and efficiency. Known for quickly mastering new technologies and leading training initiatives, significantly enhancing team capabilities and system performance.

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Technician

The Tire Choice
Naples, FL
02.2021 - Current
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

General Service Technician

Tire Kingdom
Naples, FL
03.2019 - 02.2021
  • Diagnosed difficult-to-identify issues using advanced diagnostic equipment and innovative troubleshooting techniques.
  • Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
  • Participated in ongoing training opportunities to stay current with industry trends, technology advancements, and best practices for automotive repair.
  • Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
  • Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
  • Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
  • Efficiently coordinated with parts suppliers to ensure timely arrival of necessary components needed to complete repairs.

Education

Bachelor of Science - Systems Engineer

Universidad San Martin
Barranquilla Colombia
02.2009 - 07.2014

Skills

Maintenance and repairs

Problem-solving

Customer service

Equipment maintenance

Teamwork and Attention to Detail

Installation and repair

System installation

Works Well Under Pressure

Timeline

Technician

The Tire Choice
02.2021 - Current

General Service Technician

Tire Kingdom
03.2019 - 02.2021

Bachelor of Science - Systems Engineer

Universidad San Martin
02.2009 - 07.2014

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Hernando DiazSystems Engineer