HERNESTINA CASTILLO
Miami,FL
Summary
Receptionist with 6 years of experience in enhancing client satisfaction and office operations. Demonstrates strong communication, organizational skills, and attention to detail, with a solid background in dental insurance verification. Passionate about improving patient experiences and fostering a positive, efficient work environment.
Overview
6
6
years of professional experience
Work History
Check in Receptionist
South Florida International Orthopedic
, FL
12.2023 - 10.2024
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
Receptionist
Miami Orthodontist Group
Kendall
03.2019 - 10.2023
- Handled incoming calls, directed messages, and improved client communication efficiency
- Enhanced patient experience and practice reputation as the first point of contact
- Coordinated with the dental team to ensure smooth patient flow, reducing wait times
- Informed patients about dental insurance coverage and managed billing statements
- Assisted in laboratory tasks and maintained accurate patient records
- Submitted Medical billing for dental treatment
Telephone Operator
Dr. Susan Fox Women Center of Kendall
Kendall
08.2018 - 02.2019
- Efficiently screened and transferred calls, ensuring accurate information delivery to appropriate parties
- Operated telephone equipment, including fax machine and emails, to support seamless communication
- Enhanced call handling efficiency, resulting in improved patient satisfaction and streamlined operations
Education
Highschool Diploma -
Southridge Senior High School
Miami, FLSkills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office
- Microsoft Outlook
- Friendly and attentive customer service
- Customer and client relations
- Multi-line telephone operation
Timeline
Check in Receptionist
South Florida International Orthopedic
12.2023 - 10.2024
Receptionist
Miami Orthodontist Group
03.2019 - 10.2023
Telephone Operator
Dr. Susan Fox Women Center of Kendall
08.2018 - 02.2019
Highschool Diploma -
Southridge Senior High School