Hernys Perez
Nantucket,MA
Summary
Dynamic leader with a proven track record at the Airport, enhancing customer satisfaction and team efficiency through expert problem-solving and time management. Excelled in fostering customer relations and team development, leveraging Microsoft Office for streamlined operations. Achieved significant improvements in service quality by prioritizing relationship building and customer service management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Au Pair
AuPair USA
Houston, TX
04.2023 - 10.2024
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in [Language] through immersive conversation and activities.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Kept children's areas neat and clean.
Customer Service Supervisor
Airport
Dominican Republic
07.2022 - 04.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Cashier Helper
Restaurant
Dominican Republic
01.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Helped customers complete purchases, locate items, and join reward programs.
Receptionist Assistant
Hotel
Dominican Republic
01.2018 - 06.2020
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Manuel Salomé Taveraz
Dominican Republic 10.2018
Skills
Problem-Solving
Time Management
Customer Service
Team Building and Leadership
Customer Relations
Team Development
Customer Service Management
Microsoft Office
Relationship Building
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Au Pair
AuPair USA
04.2023 - 10.2024
Customer Service Supervisor
Airport
07.2022 - 04.2023
Cashier Helper
Restaurant
01.2021 - 05.2022
Receptionist Assistant
Hotel
01.2018 - 06.2020
High School Diploma -
Manuel Salomé Taveraz