Herode Isma
Raleigh
Summary
Focused on promoting customer satisfaction through exceptional service. Courtesous and professional with a great sense of humor.
Overview
13
13
years of professional experience
Work History
IT Technician
Data Net
09.2021 - Current
- Installed and configured operating systems and applications.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored system performance to identify potential issues.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Monitored systems in operation and quickly troubleshot errors.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Streamlined IT support processes, resulting in increased productivity within the department.
Field Technician
Safe Haven ADT
01.2021 - 07.2021
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Contributed to a safer community by assisting local law enforcement agencies in understanding installed security systems'' operation during investigations or emergencies.
- Partnered with vendors to source high-quality equipment for optimal performance, longevity, and customer value.
- Improved client satisfaction with timely troubleshooting and repair of faulty alarm systems.
Field Technician
National On Demand. Inc
03.2019 - 12.2020
- Repaired and updated equipment to conform to company-wide standards.
- Delivered thorough training sessions to clients on the proper use of their internet services and equipment, promoting self-sufficiency and reducing support calls.
- Improved customer satisfaction by efficiently diagnosing and resolving internet connectivity issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Field Technician/Commercial site
Edgewater Investments.Inc
08.2018 - 02.2019
- Tested systems, noting issues and completing preventive maintenance.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Calibrated new and existing equipment for optimal performance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
- Communicated with customers to provide updates, gather information and resolve issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
Cable Installation Technician/ Commercial sites
WG.Communication.Inc
02.2015 - 07.2018
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Repaired and updated equipment to conform to company-wide standards.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Installed and configured new devices and system components.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Field Technician/ local residence & Commercial
Metro politan Cable Communication
01.2012 - 03.2014
Field Technician/ residencial
Cobel Communication.Inc
05.2011 - 08.2012
- Enacted successful repairs by applying technical skills and operations knowledge.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
- Spread out articles or materials and examined for holes, tears and other defects.
- Communicated with customers to provide updates, gather information and resolve issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Worked with diverse types of weather and ground conditions.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Education
Certificate - computer Network coursework in computer Architexture and programming on paralled
Excell
Associate Of Business Administration - IT - A
My Computer Career
Raleigh, NC11.2020
Electrical Equipment Installation And Repair
Career Institute Health And Technology
PAP, Louest01.2005
High School Diploma - 6 to 12 grade
College Lucien Hybert
PAP, Louest01.1997
Skills
- Executed technology implementation projects, minimizing downtimes and business disruptions
- Backed up company data on regular basis, successfully recovering critical information after malware attacks
- Imaged and prepared new computers for integration into company networks and systems
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling
- Home Automation, video lite, Secured Residential, House safety and anti buggery, Smart device, thermostats, smoke detector, doorbell, carbons monoxide, Outside cameras, indoor cameras, and smart sensors
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
- Installing HDTV-Videos, Phone modem/Jack activations, Complex problem solving, Analytical reasoning, Advanced computer proficiency (PC & Mac), Excellent managerial techniques, System checks and troubleshooting, Database maintenance, CCTV wireless and IP cameras or Poe cameras, Adobe software proficiency & Virus & spyware removal, Superb international skills, Wellness services, MS Office, Computer skills, Microsoft Office, System Repair, Troubleshooting systems, Self-motivated professional, Responsible, Pre-Wire Rj11 or Rj45 Networking cable, Training for unfinished House in Texas/for Save heven/ADT, knowledge "wall plate, Categories Networking cable with wall plate/new house builder/"Safe Heven" company about 3 weeks/and Qualification for any Budget unfinished houses
- Troubleshooting system analyzing, cable tv installation hotspots internet modem speed, upgrades/downgrades or trouble called equipments or signals failen Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget and phone systems, jacks phone or repaired
- Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools
- Troubleshot and diagnosed systems using speed, ping and related tests
- HSD internet modem with speedtest HD video and hotspot with phones modem or systems dialing with diagnostic troubel called and servey
- Completed logs and job reports for all service calls at the end of the shift
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services
- Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget
- Phone and hd video and hd dvr cable and internet wireless
Affiliations
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Cable tv installation, Phone with jack and internet with wireless including my clean survey.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Utilized safety practices with no complaints or accidents.
- Performed competitive analysis to make recommendation for fiture company growth.
- Wrote and edited doccument to keep starff informed of policies and procedures.
- Reward for compliment with cash rewards in nevember 2011 (metro cable).
- Reward and Giftcart 2018 for cisat jobs signal level (WG.Communication).
Timeline
IT Technician
Data Net
09.2021 - Current
Field Technician
Safe Haven ADT
01.2021 - 07.2021
Field Technician
National On Demand. Inc
03.2019 - 12.2020
Field Technician/Commercial site
Edgewater Investments.Inc
08.2018 - 02.2019
Cable Installation Technician/ Commercial sites
WG.Communication.Inc
02.2015 - 07.2018
Field Technician/ local residence & Commercial
Metro politan Cable Communication
01.2012 - 03.2014
Field Technician/ residencial
Cobel Communication.Inc
05.2011 - 08.2012
Certificate - computer Network coursework in computer Architexture and programming on paralled
Excell
Associate Of Business Administration - IT - A
My Computer Career
Electrical Equipment Installation And Repair
Career Institute Health And Technology
High School Diploma - 6 to 12 grade
College Lucien Hybert
Similar Profiles
Pedro RogerPedro Roger
IT Technician at Data NetIT Technician at Data Net
Anil KoletiAnil Koleti
Full Stack .Net Developer at Net eSolutions Corp (NETE, an NTT Data Company)Full Stack .Net Developer at Net eSolutions Corp (NETE, an NTT Data Company)
Amaan BaigAmaan Baig
Field Engineer at Voice Net Data ServicesField Engineer at Voice Net Data Services
Jianni DavisJianni Davis
Marketing Coordinator Intern- Black Student Board at NC State UniversityMarketing Coordinator Intern- Black Student Board at NC State University
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum