HERON RODRIGUEZ TORRES
NUEVO LAREDO,TAMAULIPAS
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
Team Leader
Rheem
06.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Held weekly team meetings to inform team members on company news and updates.
- Created and managed project plans, timelines and budgets.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Test Engineering Specialist
Rheem
08.2016 - 05.2021
- Developed and implemented procedures to verify compliance with engineering standards.
- Created plans for test method validation using research or field observations.
- Scheduled available resources to conduct assessments and prototype testing.
- Secured and allocated resources to manage planning and operations in testing cycle.
Technical Support Specialist
Rheem
03.2011 - 07.2016
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Pos-Doctorado En Ciencia Politica - Post-Doctorado En Ciencia Politica
CESCIJUC
Monterrey Nuevo LeonPh.D. - Doctorado En Finanzas Y Empresa
CESCIJUC
Monterrey Nuevo Leon02.2021
MBA - Maestria En Administracion De Finanzas
Universidad Tecmilenio
Nuevo Laredo Tamaulipas01.2019
MBA - Maestria En Administración Calidad Y Productividad
Universidad Tecmilenio
Nuevo Laredo Tamaulipas01.2017
Bachelor of Science - Ingeniero En Mecatronica
Universidad Tecnologica De Nuevo Laredo
Nuevo Laredo Tamaulipas06.2016
Skills
- Continuous Improvement Strategies
- Smart Goals
- Set Up Devices
- Leading Team Meetings
- Team Assessment
- Leadership
- Teamwork and Collaboration
- Lean Manufacturing
- Key Performance Indicators (KPI)
Timeline
Team Leader
Rheem
06.2021 - Current
Test Engineering Specialist
Rheem
08.2016 - 05.2021
Technical Support Specialist
Rheem
03.2011 - 07.2016
Pos-Doctorado En Ciencia Politica - Post-Doctorado En Ciencia Politica
CESCIJUC
Ph.D. - Doctorado En Finanzas Y Empresa
CESCIJUC
MBA - Maestria En Administracion De Finanzas
Universidad Tecmilenio
MBA - Maestria En Administración Calidad Y Productividad
Universidad Tecmilenio
Bachelor of Science - Ingeniero En Mecatronica
Universidad Tecnologica De Nuevo Laredo
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