Herphis Diaz
Los Angeles
Summary
Dynamic professional with extensive experience in inventory management and customer relations, notably at Walgreens Inc., where I reduced turnover by 70%. Skilled in process improvements and staff training, I excel in creating efficient operations while delivering exceptional service. Bilingual and proficient in data entry, I bring a results-oriented approach to every challenge.
Overview
13
13
years of professional experience
Work History
Storekeeper
Lawrence General Hospital
Lawrence
05.2019 - 11.2024
- Arranged stock parts in specified sequence for assembly by other workers.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Monitored stock levels to identify shortages or overages in inventory items.
- Packed, crated and prepared bills of lading for outgoing shipments.
- Updated and maintained store signage and displays.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Tracked expiration dates of stored items to ensure freshness of products sold in storerooms.
- Computed shipping, storage or demurrage charges using computer or price list.
General Manager
Walgreens Inc
Dedham
09.2017 - 04.2019
- Excellent customer service skills
- Successfully managed a team of 12 direct reports and reduced store turnover by 70% from previous management
- Developed the renovation strategy and oversaw the $100,000 store remodel while open for regular business hours
- Directed departmental alignment on strategies to create strong
Landscaping Manager
TruGreen
Methuen
05.2014 - 07.2017
- Perform groundskeeping and building maintenance duties
- Develop or refine plans for a project
- Ornamental plants, ground cover, and landscaping structures
- Experienced with walkways, water, and lighting
- Landscape design experience
- Apply pesticides to rid of ground pests
Collections Supervisor
Valentines & Kebartas
Lawrence
02.2012 - 08.2014
- Make recommendations to implement improved processes
- Deliver feedback on performance to both team and management
- When requested, manage and track account settlements and/ or accounts closed by Client within established guidelines
- Perform other duties as assigned by management
- Support management by providing timely and accurate payment and account standing information
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Strong verbal and written communication skills
- Well developed customer relations skills
- Bilingual Spanish/English speaking skills
- Proficient knowledge of computer applications and/or the equipment used in collections area
Education
Associates Degree - Computer Science
Middlesex Community College
Danvers, Ma01.2014
High School Diploma -
Lawrence High School
Lawrence, MA06.2012
Skills
- Executive team leadership
- Inventory report generation
- Staff training
- Customer relations
- Process improvements
- Effective Listening
- Service Orientation
- Critical thinking
- Social perceptiveness
- Bilingual
- Coordination
- Writing
- Customer and personal service
- Active learning
- Instructing
- Judgment and Decision-Making
- Time management
- Negotiation
- Persuasion
- Learning Strategies
- Computers and marketing
- Data entry
- Shipping coordination
- Customer service
- Effective communication
- Friendly and positive
- Stock control
- Inventory management
Timeline
Storekeeper
Lawrence General Hospital
05.2019 - 11.2024
General Manager
Walgreens Inc
09.2017 - 04.2019
Landscaping Manager
TruGreen
05.2014 - 07.2017
Collections Supervisor
Valentines & Kebartas
02.2012 - 08.2014
Associates Degree - Computer Science
Middlesex Community College
High School Diploma -
Lawrence High School
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