Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer
Juan Herrera

Juan Herrera

Miami,FL

Summary

Results-driven Systems Engineer and Full Stack JavaScript Web Developer with a deep understanding of both infrastructure and application development. Proven track record of designing and implementing scalable systems and secure web applications. Specializing in utilizing technology to optimize performance, automate processes, and enhance user experiences. Strong collaboration and problem-solving skills, with a passion for continuously learning and staying ahead of industry trends. Excited to leverage expertise in both systems engineering and web development to drive innovation and deliver exceptional results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

System Engineer

Careerist
05.2023 - Current
  • Spearheading design, installation, configuration, and maintenance of all systems, encompassing the data center, end-user desktops, user accounts, permissions, and access rights.
  • Proficiently building, configuring, patching, upgrading, and troubleshooting physical and virtual Linux servers, including rack mounts/blades and VMs.
  • Effectively managing and monitoring services and applications within the cloud environment, ensuring optimal performance and security.
  • Diagnosing, troubleshooting, and resolving hardware, software, and network-related issues to maintain system integrity and user productivity.
  • Utilizing Ansible Playbook to update servers and implementing secure SSH access to hosts, enhancing system performance and security.
  • Assisted in the migration of data centers to cloud solutions, with expertise in AWS and Azure platforms, ensuring a smooth and efficient transition.
  • Providing 2nd and 3rd-level support, resolving complex technical issues promptly to minimize downtime and optimize system performance.
  • Actively collaborating with developers, project owners, and stakeholders to ensure systems and documentation align with specified requirements.

Production and Customer Support Specialist

D. Turin & Co., Inc.
07.2021 - Current
  • Utilizing multiple accounting software platforms, efficiently manage customer records, order details, and invoice information.
  • Engaging in email correspondence and handling approximately 30 incoming customer phone calls a day to address inquiries and provide support.
  • Collaborating with various departments to ensure seamless order processing, meeting customer specifications and expectations, increasing efficiency by 30%.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Developed and implemented preventive maintenance procedures.

Customer Service Specialist and Production Manager Assistant

Admiracle
10.2016 - 07.2021
  • Hialeah, Florida, United States
  • Worked in the Customer Service Department of a printing company that Printed over promotional products.
  • Devised and administered cost control initiatives saving up to 70% of raw materials .

Education

System Engineer Training - Information And Computer Systems

Careerist
Miami, FL
11-2023

Bachelor's degree - Telecommunications Engineering

Universidad APEC
Santo Domingo, Rep. Dom.
06-2012

Skills

  • System Administration
  • Linux Proficiency
  • Cloud Computing
  • NodeJS Proficiency
  • Full Stack Web Development
  • DevOps Practices
  • Scripting and Automation
  • Monitoring and Troubleshooting
  • Security
  • Infrastructure Management

Certification

Linux Essentials Linux Professional Institute (LPI) https://cs.lpi.org/caf/Xamman/certification December 2019

Credential ID: LPI000433777 

Verification code: qd93jbvt6q


CompTIA Cloud Essentials Certification CompTIA https://www.credly.com/badges/9969c3d7-e023-4777-89a3-d19e9026c5bb/linked_in_profile December 2019

http://verify.CompTIA.org

Credential ID: COMP001020894845

Code: TS7ERQQN0G4EQ4G2

Timeline

System Engineer

Careerist
05.2023 - Current

Production and Customer Support Specialist

D. Turin & Co., Inc.
07.2021 - Current

Customer Service Specialist and Production Manager Assistant

Admiracle
10.2016 - 07.2021

System Engineer Training - Information And Computer Systems

Careerist

Bachelor's degree - Telecommunications Engineering

Universidad APEC

Similar Profiles

CREATE PROFILE
Juan Herrera