Herschel Scott Best
Amelia,VA
Summary
Dynamic professional with extensive Management experience at FedEx, excelling in freight management and driver training. Proven track record in enhancing operational efficiency and customer satisfaction. Adept at regulatory compliance and fostering team development, leveraging strong problem-solving and communication skills to drive results in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Senior Training Instructor
FedEx
Richmond, Virginia
09.2022 - Current
- Updated course materials regularly according to changes in policies or procedures within the organization.
- Encouraged development of communication and critical thinking skills through moderated class lectures.
- Monitored employee performance during training sessions to assess understanding of topics covered and provided feedback when necessary.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Provided individualized instruction for employees who needed additional help with specific tasks or processes.
- Coached trainers on effective delivery methods based on best practices in adult education theory.
- Managed and organized class records and reports.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Collaborated with subject matter experts to develop content for various courses delivered in instructor-led settings.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operations Manager
FedEx Express
05.1997 - 08.2022
- 8 years of experience in both US Ground Operations and Ramp Experience in the Washington, D.C and Richmond Virginia Markets
- Managed the movement of freight between US Ground operations and Ramp Operations to meet timer parameters.
- Various work groups ranged between 15 to 30 employees
- Collaborated with team leaders on quality audits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
District RTD Administrator
FedEx Express
Current
- Responsible for the scheduling the pre and post class training in order for drivers to obtain their Class A license
- Will provide support for Senior Instructors with both on hands and local administrative help in order to help provide an efficient class experience
Tractor Trailer Driver
FedEx Express
Current
- Currently hold a class A with a HAZ endorsement
- Extensive knowledge in the Heavyweight Express Operation, and Close Quarter Maneuvering
- Trained numerous drivers in order to help them obtain their license
Courier
FedEx Express
Current
- Knowledge in both pick up and delivery methods
- Trained couriers with both route knowledge and methods
Education
Liberty University - Sports management
Liberty University
01.1993
Skills
- Freight management
- Driver training
- Regulatory compliance
- Safety procedures
- Logistics coordination
- Customer service
Communication Skills
- Hired, trained and coached numerous drivers on how to be safe and effective in their skill set.
- Responsible for the setup of sorting packages from the Amazon account, coordinating sort at 3 different locations.
- Led the Richmond ramp from one of the worst ramps in density and productivity to being in the top 5 in small ramp facilities.
- Coordinated the sorting at 3 different start up locations with the Amazon account.
- Implemented a streamlined process in the Mid-East District for preparing drivers for driver’s class.
Timeline
District RTD Administrator
FedEx Express
Current
Tractor Trailer Driver
FedEx Express
Current
Courier
FedEx Express
Current
Senior Training Instructor
FedEx
09.2022 - Current
Operations Manager
FedEx Express
05.1997 - 08.2022
Liberty University - Sports management
Liberty University
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