Hersey Taylor
West Memphis,AR
Summary
Resourceful Maintenance Operations Manager known for high productivity and efficient task completion. Specialize in preventive maintenance, facility management, and team leadership. Excel in communication, problem-solving, and adaptability to ensure smooth operation and maintenance of facilities. Committed to improving processes and reducing downtime through effective management and strategic planning.
Overview
2027
2027
years of professional experience
Work History
Maintenance Operations Manager
Southland Casino Hotel (Delaware North Company)
West Memphis, Arkansas
10.2003 - 07.2026
- Coordinated EVS staff schedules and daily task assignments.
- Maintained safety and cleaning compliance across work areas.
- Maintained compliance with safety and cleaning standards across assigned areas.
- Trained staff on equipment operation and procedures to enhance readiness for daily tasks.
- Delivered training on equipment use and procedural requirements for staff readiness.
- Trained staff on proper equipment operation and maintenance and procedures improved readiness for daily work.
- Applied solutions to meet regulatory requirements.
- Implemented corrective solutions to meet regulatory requirements and site expectations.
- Regulatory requirements were met through timely solution implementation.
- Tracked inventory levels and ordered needed supplies.
- Monitored inventory levels and managed supply orders to support operations.
- Monitored inventory levels to ensure adequate supply through routine monitoring and supply ordering.
- Performed regular inspections and audits.
- Conducted routine inspections and audits to verify service quality.
- Inspection and audit routines supported ongoing quality and compliance.
- Kept documentation current for compliance and reporting.
- Maintained compliance records and reporting documentation for review.
- Reviewed policies and revised procedures to ensure compliance.
- Reviewed policies and updated procedures to reflect current requirements.
- Created and revised training materials to support consistent onboarding.
- Updated training materials and job aids.
- Led team meetings and daily briefings.
- Led regular team meetings and briefings to support workflow.
- Team meetings and briefings supported consistent direction and follow-through.
- Supported communication between management and staff.
- Facilitated communication between management and staff to align priorities.
- Management and staff communication stayed clear through regular coordination.
- Resolved employee concerns and collected feedback.
- Addressed employee concerns and feedback to support team performance.
- Employee concerns were addressed to support smoother team operations.
- Promoted positive workplace culture through clear communication and staff support.
- Supported a positive workplace culture.
- Positive workplace culture was supported through regular staff engagement.
- Built staff schedules to support full coverage.
- Developed coverage schedules to align staffing with operational needs.
- Staff coverage remained adequate through structured schedule development.
- Oversaw proper use of cleaning and maintenance equipment.
- Followed the proper use of cleaning and maintenance equipment.
- Proper equipment use supported safe, effective cleaning and maintenance work.
- Maintained clean and safe environment for guests and staff.
- Oversaw cleaning efforts to maintain hygiene for guests and staff, ensured safe operations through daily oversight.
- Training materials stayed current to support staff development.
- Oversaw cleaning efforts to maintain hygiene for guests and staff, ensured safe operations through daily oversight.
- Team meetings and briefings supported consistent direction and follow-through.
- Positive workplace culture was supported through regular staff engagement.
Shipping & Receiving Shift Leader
Coca-Cola
West Memphis, Arkansas
2000 - 2003
- Coordinated shipping and receiving operations for inbound and outbound loads.
- Scheduled employees and ensured cleanliness of the facility.
- Rotated inventory to ensure freshness within the facility.
Shipping & Receiving Shift Lead
Costal Unilube
West Memphis, Arkansas
1997 - 2000
- - Supported product shipping to customers, ensuring adherence to quality standards.
- Filled in for managers and supervisors during staff absences, maintaining operational continuity.
- - Maintained facility cleanliness and ensured proper product rotation for optimal inventory management.
Shift Leader
Costal
1997 - 2000
- Managed shipping and receiving of inbound and outbound loads to support operational flow.
- Coordinated employee schedules to ensure adequate staffing coverage. and cleanliness of facility.
- Maintained proper product rotation to minimize waste and ensure quality.
Restaurant Supervisor
The Peabody Hotel
Memphis, Indiana
1995 - 1997
- Supervised dining room service at The Peabody Hotel, coordinating front-of-house staff
- Trained servers and hosts on service standards, timing, and guest greeting procedures
- Monitored table flow and delegated tasks during peak restaurant periods
- Facilitated positive guest experiences through efficient and pleasant public interactions to enhance overall satisfaction.
General Manager
MIC Burger King
Memphis, Tennessee
1991 - 1995
- Developed budget and led team of 30 to achieve operational goals.
- Managed all operational phases to ensure seamless workflow and efficiency.
- Coordinated scheduling, inventory, staff training, bank deposits, and problem resolution to support daily operations.
- Tracked weekly sales volume of $21K
General Manager
Shoney's Restaurant
Memphis, Tennessee
1982 - 1991
- Led all phases of operations, focusing on management training and development.
- Drove weekly profits by managing budget, labor, and food & beverage expenses.
- Achieved weekly sales volume of $60K through effective inventory management and customer engagement.
- Directed a crew of 50 including 2 Assistant Managers.
- Monitor guest service to ensure standards were met / exceeded.
- Implemented a training manual to ensure consistency.
- Instrumental in marketing strategies.
- Advanced from busser to cook and then to General Manager in 1.5 years.
Education
Leadership Development - Leadership Development Training
Southland University
West Memphis, AR01-2013
High School Diploma -
West Memphis Senior High
West Memphis, ARBasic Management Training - Management General
MIC BMT
Memphis, TNBasic Management Training - Management General
Shoney's BMT
Memphis, TNSkills
Facility Operations Management: Oversaw daily facility operations and ensured alignment with organizational standards
- Preventive maintenance
- Regulatory compliance
- Work order management
- Facilities compliance
Objective
- To impact the profitability of a progressive organization by exchanging proven experience in Customer Service and Management for a challenging position rewarding accomplishments with increased compensation / responsibility.
Timeline
Maintenance Operations Manager
Southland Casino Hotel (Delaware North Company)
10.2003 - 07.2026
Shipping & Receiving Shift Leader
Coca-Cola
2000 - 2003
Shipping & Receiving Shift Lead
Costal Unilube
1997 - 2000
Shift Leader
Costal
1997 - 2000
Restaurant Supervisor
The Peabody Hotel
1995 - 1997
General Manager
MIC Burger King
1991 - 1995
General Manager
Shoney's Restaurant
1982 - 1991
Leadership Development - Leadership Development Training
Southland University
High School Diploma -
West Memphis Senior High
Basic Management Training - Management General
MIC BMT
Basic Management Training - Management General
Shoney's BMT