Herson Astorga
Sales
Joliet,Illinois
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
Languages
8
8
years of post-secondary education
26
26
years of professional experience
Work History
Business Development Partner
K12 Vendors, Inc.
Joliet, Illinois
01.2011 - Current
- Presently, we are servicing the Chicago, , City Colleges, Offices of Cook County, institutions, suburban school districts, office buildings, and manufacturing companies.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified revenue opportunities by collaborating with distribution partners.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
Sales Manager
Superior Equipment Corporation
Crestwood, IL
05.2008 - 12.2011
- We are Commercial equipment service company servicing k-12, health, retail and manufacturing market servicing and maintaining commercial cleaning equipment of all brands.
- Our customers are - Chicago Public Schools, Cicero Schools, Joliet Schools, Uniersity of Illinois-Chicago, Best Buy, Westfield Malls, Blistex,and Ingalls Hospital just to name a few.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 120% revenue increase.
- Organized promotional events and interacted with community to increase sales volume.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Greater Chicago Area
Onyx Distribution & Services LLC
01.2008 - 01.2010
- Our exclusive publication is a resource that's fun and informational for purchasers and certified vendors in the Chicago Public School market., Janitorial Supply house covering many areas of restaurant market, county clubs, schools, universities, hospitals, retirement centers, manufacturing and government.
- Our product line covers many areas from furniture to equipment, china to disposables and everything in between.
The Boelter Companies, Inc
01.2008 - 01.2009
- The Boelter Companies has been in existence since 1929 when its founder, Fred W.
- Boelter, began selling bar and janitorial supplies to taverns and rooming houses in Milwaukee.
- Today the scope of the Boelter business includes not only foodservice and janitorial supplies, but contract commercial and institutional foodservice equipment and food facility design (seven offices throughout the United States).
President
Cloud
01.2004 - 12.2008
- Greater Chicago Area Cloud 9 is a distributor of janitorial products and equipment.
- We service many markets from casinos to schools, from manufacturing to hospitals.
- No business is to small or too big, we are here to understand and make things easier through our experience and to help make your job easier.
Sales Representative
KMI Supplies, KMI
Elk Grove Village, IL
01.2003 - 01.2004
- Supplies, Inc is a, and maintenance supply company located in.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Exceeded goals for new accounts in single sales cycle.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Cold-called leads and closed large number of new sales over several months.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Implemented brand marketing and sales campaigns.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
West Regional Manager
Beltone Electronics Corporation
01.2000 - 01.2003
- Manage 4 states- Hawaii, California, Neveda and Arizona.
- Grew territories by recruitment and commitment with our brand and family value network.Eliminated multi-liners by converting to our network, showed audiologists partnering with our network makes sense covering their patients all over the world.
Education
Philippine Union College
01.1987 - 01.1989
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Oakton Community College
01.1984 - 01.1986
High School Diploma -
Maine South High School
Park Ridge, IL 09.1980 - 06.1984
Skills
Prospect targeting
Sales pipeline management
Revenue and profit maximization
Relationship building and rapport
Corporate budgeting
Marketing
Staff Management
Database Management
Quality control
Research
Effective negotiator
Excellent listening skills
Business development and planning
New Business Development
Territory Management
Account and territory management
Strategic planning
Budget forecasting
Vendor management
Critical and creative thinking
Sales expertise
Accomplishments
Successful grow over the years and learning more about the Cannabis Industry.
Growers forums and social media has helped me understand the needs and desires of the consumers of today. Cannabis has dramatic growth as the next generation consumers dictates the coming years.
My own grow
Seed to germination, vegetation to flowering stage, nutrition stages, light manipulation, training techniques, enhancements during flower, temperature and humidity control, soil amendments, lighting and curing.
Timeline
Business Development Partner
K12 Vendors, Inc.
01.2011 - Current
Sales Manager
Superior Equipment Corporation
05.2008 - 12.2011
Greater Chicago Area
Onyx Distribution & Services LLC
01.2008 - 01.2010
The Boelter Companies, Inc
01.2008 - 01.2009
President
Cloud
01.2004 - 12.2008
Sales Representative
KMI Supplies, KMI
01.2003 - 01.2004
West Regional Manager
Beltone Electronics Corporation
01.2000 - 01.2003
Philippine Union College
01.1987 - 01.1989
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Oakton Community College
01.1984 - 01.1986
High School Diploma -
Maine South High School
09.1980 - 06.1984