Hervin Garcia Martinez
Pflugerville,TX
Summary
Proactive and diligent candidate successful at managing multiple priorities with a positive attitude. Experience in management and leadership in projects to achieve team goals with accuracy. Communicative and collaborative with proficiency in improving business operations to support corporate growth and revenue. Eager to take on new responsibilities to drive business growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Partner Relationship Success
Apple Wallet
10.2023 - Current
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Collaborated with a diverse team of professionals to develop innovative solutions for complex legal issues.
- Review and analyze reports sent by our various partners locate in the Latin American region.
- Supported company expansion on Latin American region efforts through careful market research and competitive landscape assessments.
Front End Supervisor
Costco Wholesale
07.2018 - Current
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- In charge of the membership upgrades program, get the number one building in the country for the 2020 Fiscal year with the most upgrades.
- In charge of creating different schedules for the employees,depending on the business needs.
Bilingual Technical Advisor
Apple
10.2022 - 10.2023
- Responded to problems with excellent troubleshooting iOS, macOS, watchOS, iPadOS, and MSS Tier 1abilities.
- Utilize excellent problem-solving and troubleshooting skills.
- Provided comprehensive training sessions for employees, fostering a more technologically adept workforce.
- Served as primary point of contact for triaging technical issues.
Department Manager
Costco Wholesale
07.2016 - 06.2018
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Supervisor
Costco Wholesale
05.2015 - 07.2016
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Evaluated employee performance and coached and trained to improve weak areas.
Merchandiser Stocker
Costco Wholesales
10.2013 - 05.2015
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Education
Certification - Google Project Management
Coursera
Online Certificate 07.2023
No Degree - Computer Science
De Anza College
Santa Clara, CA08.2017
Associate of Science - Associates Degree
Foothill College
Los Altos, CA07.2015
Skills
- Strategic Planning
- Talent Recruitment
- Performance Analysis
- Company Processes and Procedures
- Business Continuity
- Financial Continuity
- Operational Control
- Performance Metrics
- Microsoft Dynamics
- Customer Relationship Building
- Marketing
- Recruitment and Hiring
Languages
Spanish
Native or Bilingual
Certification
Security Guard License
Private Pilot License
Timeline
Partner Relationship Success
Apple Wallet
10.2023 - Current
Bilingual Technical Advisor
Apple
10.2022 - 10.2023
Front End Supervisor
Costco Wholesale
07.2018 - Current
Department Manager
Costco Wholesale
07.2016 - 06.2018
Supervisor
Costco Wholesale
05.2015 - 07.2016
Merchandiser Stocker
Costco Wholesales
10.2013 - 05.2015
Certification - Google Project Management
Coursera
No Degree - Computer Science
De Anza College
Associate of Science - Associates Degree
Foothill College
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