Hesham Hachem
Bloomfield Hills,MI
Overview
5
5
years of professional experience
Work History
Digital Connect Specialist
Volkswagen Group of America (Porsche)
Auburn Hills, MI
01.2024 - Current
- Assisted customers by providing troubleshooting and diagnostic support for vehicle software issues.
- Facilitated intuitive walk-through of troubleshooting steps for customers.
- Able to multitask effectively through note-taking and customer research.
- Resolved complex technical issues for customers.
Safety Representative
XPO Logistics
Ann Arbor, MI
12.2022 - 08.2023
- Created reports and audited charts to maintain concise records.
- Consulted with customers to resolve service and billing issues.
- Compiled driver incident records including accidents
- Established efficient process for arranging vendor support during driver breakdowns
Mortgage Underwriter
United Wholesale Mortgage
Pontiac, MI
02.2022 - 07.2022
- Complied with company policies to maintain standards of performance.
- Performed analysis on loan risk and evaluated loan conditions and requirements.
- Assessed applicant financial standing and creditworthiness, determining loan feasibility through asset evaluation.
Title Coordinator
Rocket Mortgage
Detroit, MI
09.2021 - 02.2022
- Ensured timely receipt of all relevant title material by collaborating with title vendors
- Took detailed notes to document delays, title issues, and order statuses
- Managed order assignments to abstractors, attorneys, and various vendors
- Optimized document handling processes to enable swift transfer of title documents.
Automotive Sales Consultant
Rocket Mortgage (Auto)
Detroit, MI
09.2019 - 09.2021
- Experienced in selling vehicles within a fast-paced and energetic inside sales setting
- Provided virtual guidance to clients for online car buying through phone and email channels
- Developing connections with customers to accurately assess their needs and suggest relevant vehicle options
Education
Some College (No Degree) - Computer Science
Eastern Michigan University
Ypsilanti, MI09-2018
Skills
- Technical Documentation
- Remote Support
- Software Installation
- Technical Support
- Business Development
- Call Center Operations
- Client Service
- Problem-Solving
- Exceeds sales goals
Timeline
Digital Connect Specialist
Volkswagen Group of America (Porsche)
01.2024 - Current
Safety Representative
XPO Logistics
12.2022 - 08.2023
Mortgage Underwriter
United Wholesale Mortgage
02.2022 - 07.2022
Title Coordinator
Rocket Mortgage
09.2021 - 02.2022
Automotive Sales Consultant
Rocket Mortgage (Auto)
09.2019 - 09.2021
Some College (No Degree) - Computer Science
Eastern Michigan University