Overview
Work History
Education
Skills
Timeline
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Hesham Hachem

Bloomfield Hills,MI

Overview

5
5
years of professional experience

Work History

Digital Connect Specialist

Volkswagen Group of America (Porsche)
Auburn Hills, MI
01.2024 - Current
  • Assisted customers by providing troubleshooting and diagnostic support for vehicle software issues.
  • Facilitated intuitive walk-through of troubleshooting steps for customers.
  • Able to multitask effectively through note-taking and customer research.
  • Resolved complex technical issues for customers.

Safety Representative

XPO Logistics
Ann Arbor, MI
12.2022 - 08.2023
  • Created reports and audited charts to maintain concise records.
  • Consulted with customers to resolve service and billing issues.
  • Compiled driver incident records including accidents
  • Established efficient process for arranging vendor support during driver breakdowns

Mortgage Underwriter

United Wholesale Mortgage
Pontiac, MI
02.2022 - 07.2022
  • Complied with company policies to maintain standards of performance.
  • Performed analysis on loan risk and evaluated loan conditions and requirements.
  • Assessed applicant financial standing and creditworthiness, determining loan feasibility through asset evaluation.

Title Coordinator

Rocket Mortgage
Detroit, MI
09.2021 - 02.2022
  • Ensured timely receipt of all relevant title material by collaborating with title vendors
  • Took detailed notes to document delays, title issues, and order statuses
  • Managed order assignments to abstractors, attorneys, and various vendors
  • Optimized document handling processes to enable swift transfer of title documents.

Automotive Sales Consultant

Rocket Mortgage (Auto)
Detroit, MI
09.2019 - 09.2021
  • Experienced in selling vehicles within a fast-paced and energetic inside sales setting
  • Provided virtual guidance to clients for online car buying through phone and email channels
  • Developing connections with customers to accurately assess their needs and suggest relevant vehicle options

Education

Some College (No Degree) - Computer Science

Eastern Michigan University
Ypsilanti, MI
09-2018

Skills

  • Technical Documentation
  • Remote Support
  • Software Installation
  • Technical Support
  • Business Development
  • Call Center Operations
  • Client Service
  • Problem-Solving
  • Exceeds sales goals

Timeline

Digital Connect Specialist

Volkswagen Group of America (Porsche)
01.2024 - Current

Safety Representative

XPO Logistics
12.2022 - 08.2023

Mortgage Underwriter

United Wholesale Mortgage
02.2022 - 07.2022

Title Coordinator

Rocket Mortgage
09.2021 - 02.2022

Automotive Sales Consultant

Rocket Mortgage (Auto)
09.2019 - 09.2021

Some College (No Degree) - Computer Science

Eastern Michigan University

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Hesham Hachem