Efrain Gutierrez
Riverbank,CA
Summary
Results-driven IT Support Specialist with strong skills in IT troubleshooting, software installation, and data analysis. Proven ability to enhance user experience and implement effective digital marketing strategies.
Overview
20
20
years of professional experience
Work History
Digital Director/IT Support Specialist
Central Valley Automotive
Modesto, California
11.2014 - Current
- Developed digital marketing strategies that enhanced brand visibility and engagement with target audiences.
- Managed social media channels, producing content and addressing customer inquiries.
- Oversaw website optimization to enhance user experience and navigation.
- Coordinated online advertising campaigns that increased website traffic and generated qualified leads.
- Analyzed market trends and consumer data to guide strategic decisions.
- Collaborated with cross-functional teams to align digital initiatives with business goals.
- Implemented targeted email marketing campaigns for specific customer segments.
- Identified emerging technologies in digital marketing to enhance existing strategies.
- Provided technical support to users across various departments.
- Installed and configured hardware and software systems for optimal performance.
- Assisted in troubleshooting and resolving IT-related issues promptly.
- Collaborated with teams to implement new technology solutions effectively.
- Documented IT processes and created user manuals to facilitate training and streamline user onboarding.
- Installed operating systems and applications on user devices.
- Created user accounts, set up permissions, and monitored system security.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Trained end users on how to use new systems and technologies effectively.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Provided technical support for users experiencing hardware or software issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Served as first point of contact for incoming technical service calls and emails.
- Maintained up-to-date case documentation for future reference.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Performed routine maintenance and software updates on support tools and customer systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
Associate Game Producer/Game Designer
Sony Pictures Imageworks
Culver City, California
07.2006 - 02.2013
- Designed engaging game mechanics for immersive player experiences.
- Collaborated with artists to create captivating visual assets and animations.
- Conducted playtests to gather player feedback and refine game design elements.
- Developed level layouts that enhance gameplay flow and challenge.
- Implemented user interface designs for intuitive player navigation.
- Coordinated with sound designers to align audio with gameplay actions.
- Facilitated brainstorming sessions to develop innovative game concepts and enhance team creativity.
- Documented design processes and specifications to provide clear guidelines for team reference.
- Documented all aspects of development process including coding standards, asset creation pipelines and version control systems.
- Designed puzzles and challenges that would engage players while still being fun and intuitive to solve.
- Collaborated with artists, programmers and producers to ensure successful implementation of game designs.
- Developed gameplay mechanics, levels and user interfaces for a variety of video games.
- Conducted playlists to identify areas of improvement in the game design.
- Created game design documents to specify the game's concept, story, characters, environment and other elements.
- Provided creative direction on art style, color palette and overall look and feel of the product.
- Assisted with debugging processes by identifying errors within code or assets used in the game.
- Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.
- Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritization skills.
- Balanced and rebalanced gameplay around different factors to produce interesting, enjoyable flow with optimum risk and reward.
Education
Mathematics
University of California, Los Angeles
Los Angeles, CASkills
- Technical support
- Data analysis
- IT diagnostics
- Technical documentation
- Quality assurance
- IT troubleshooting
- Quality assurance testing
- Software installation
- Windows 10
- Data recovery
- MS office proficiency
Languages
Spanish
Professional
Timeline
Digital Director/IT Support Specialist
Central Valley Automotive
11.2014 - Current
Associate Game Producer/Game Designer
Sony Pictures Imageworks
07.2006 - 02.2013
Mathematics
University of California, Los Angeles