Amani Bell
Longwood
Summary
Client Support Specialist Seasoned Specialist offering 5 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced, knowledgeable, and professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Support Specialist
Truist
02.2022 - Current
- Resolved customer support requests through email, phone, and chat
- Read technical manuals and conducted computer diagnostics to provide technical assistance and support
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Conferred with staff and management to establish requirements for new systems or modifications
- Built strong customer relationships through friendly and professional customer service
- Analyzed customer feedback to identify potential areas of improvement.
Digital Marketing Specialist
Brighter Social
05.2020 - 12.2021
- Full-service digital advertising agency representing doctors around the country
- Manage client advertising accounts
- Understand and use Facebook Ads Manager
- Assist in planning of advertising campaigns
- Monitor ad accounts and measure performance with AB testing
- Adjust campaign targeting according to gathered data.
- Created content for websites, blogs, social media platforms, and online advertising.
Account Manager
Florida Home Improvement Association
01.2020 - 05.2020
- Agency marketing home improvement products and service direct to consumer
- Identified potential customers and evaluated market potential
- Connected with current customers to assess satisfaction, determine needs and offer new services.
Customer Service Supervisor
Target
09.2019 - 12.2019
- Fortune 500 company focused on quality service in the grocer industry and competitive prices
- Managed a team of 5-7 employees
- Delegated workload based on importance
- Performed every aspect of the job with a customer first mentality.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL09-2019
Bachelor of Arts - Creative Writing
Full Sail University
Winter Park, FL09-2018
Skills
- Client Retention
- HVAC Systems
- Proficient in Adobe Suite
- Microsoft Teams
- Direct Marketing Sales
- Client Outreach
- Responsibilities
- Project Management
- Troubleshooting and Diagnostics
- Judgment and Decision-Making
- Helpdesk Operations
- Technical Support
- Schedule Management
Certification
Google Project Management Certification
Expected Completion 06/2024
Timeline
Digital Support Specialist
Truist
02.2022 - Current
Digital Marketing Specialist
Brighter Social
05.2020 - 12.2021
Account Manager
Florida Home Improvement Association
01.2020 - 05.2020
Customer Service Supervisor
Target
09.2019 - 12.2019
Master of Science - Entertainment Business
Full Sail University
Bachelor of Arts - Creative Writing
Full Sail University