Vanesa Botello-Deaquino
Salt Lake City
Summary
Skilled coordinator with a strong ability to compile data and solve complex problems. Proven track record in maintaining accurate records and managing multiple tasks efficiently. Excellent communication skills enhance collaboration in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Digital Support Specialist
Desert First Credit Union
Salt Lake City
01.2024 - Current
- Resolved member account inquiries and processed transactions with attention to detail.
- Addressed customer requests and provided accurate information to enhance satisfaction.
- Oversaw customer accounts and ensured accurate record-keeping for reliable service.
BRANCH ASSISTANT MANAGER
Granite Federal Credit Union
09.2022 - 01.2024
- Address and resolve various members' questions and concerns.
- Gained strong foundation in customer service, team collaboration, and task prioritization.
- Ensure members are satisfied with the level of service offered
MEMBER SERVICE REPRESENTATIVE
Granite Federal Credit Union
12.2020 - 08.2022
- Communicate empathetically with bank customers to identify conflict resolutions and ensure positive customer interactions.
- Attended to customer requests, including cashing checks, depositing money, and writing money orders.
Cashier
McDonald's
09.2019 - 12.2020
- Manage checkout area during peak sales seasons.
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.
Education
HIGH SCHOOL DIPLOMA -
KEARNS HIGH SCHOOL
06.2020
Skills
- Customer Service
- Problem solving
- Critical thinking
- Time Management
- Teamwork
- Training & Development
- Conflict resolution
Languages
Spanish
English
Timeline
Digital Support Specialist
Desert First Credit Union
01.2024 - Current
BRANCH ASSISTANT MANAGER
Granite Federal Credit Union
09.2022 - 01.2024
MEMBER SERVICE REPRESENTATIVE
Granite Federal Credit Union
12.2020 - 08.2022
Cashier
McDonald's
09.2019 - 12.2020
HIGH SCHOOL DIPLOMA -
KEARNS HIGH SCHOOL