De'Asia Hardy
Westerville
Summary
Authorized to work in the US for any employer
Overview
7
7
years of professional experience
Work History
Digital Support Specialist
Morgan Stanley
04.2023 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Recorded all customer interactions into the database system accurately and completely.
- Assisted customer in understanding client application, components and systems using technical demonstration.
Credit and Collections Assistant
Kimball Midwest
03.2022 - 02.2023
- Process credit card payments for customers on their accounts
- Follows written procedures and scripts
- Use appropriate software to work through spreadsheets and resolve credit card payments
- Reach out to customers on their accounts to get past due balances paid
Claims Analyst
Epiq
03.2021 - 09.2021
- Follow written procedures and scripts
- Uses appropriate software tools to access and review claim documents and create escalations when needed
- Meets and exceeds departmental expectations for accuracy and productivity
- Data entry and verification of information
- Reviews and distributes reports on work assignments
- Verifies data
Customer Service Representative
Sedgwick
08.2019 - 10.2020
- Provide excellent service to callers regarding claims for multiple lines of business
- Expedite the claims application process & provide detailed claim notes on all calls
- Resolve issues with one call/one person response
- Direct calls to appropriate escalation path as needed
- Follow and abide within all call key metrics set forth by company.
Caregiver
Azia's Daycare
07.2017 - 10.2019
- Daycare Provider
- Prepare food and provide nutritious meals daily
- Bathe, dress and feed children
- Prepare bottles and change diapers
- Wash clothes and clean rooms
- Give comfort and show empathy when they are crying or distressed
- Report behavior to parents each day
- Organize activities and implement curricula that stimulate children's physical, emotional intellectual and social growth.
Customer Service Coordinator
Diabetic Consultants
08.2017 - 07.2019
- Make outbound and take inbound calls
- Provide information to customers about products and services we offer
- Verify insurance providers for patient eligibility
- Provide courteous and extensive customer service on a daily basis
- Clerical duties including filing, faxing, and scanning and other tasks needed.
Education
High school diploma -
Westland High School
Galloway, OHSkills
- Customer Service Great Phone Etiquette Good Communication Multi-Tasker Attention to Detail
- Research & Follow up
- Medical Terminology
- Customer Relations
- Emergency Response
- Resource Allocation
- Debt Collection Strategies
- Collection Techniques
- Credit decisions
Timeline
Digital Support Specialist
Morgan Stanley
04.2023 - 02.2024
Credit and Collections Assistant
Kimball Midwest
03.2022 - 02.2023
Claims Analyst
Epiq
03.2021 - 09.2021
Customer Service Representative
Sedgwick
08.2019 - 10.2020
Customer Service Coordinator
Diabetic Consultants
08.2017 - 07.2019
Caregiver
Azia's Daycare
07.2017 - 10.2019
High school diploma -
Westland High School