Hesham Hassan
Waunakee,WI
Summary
Experienced customer experience leader with a proven track record of success at Home Depot. Collaborative and results-driven, adept at working across functions to achieve desired outcomes. Recognized for effectively resolving escalated issues, boosting team revenue, and enhancing customer satisfaction through empathetic interactions. A skilled problem solver who fosters productivity within development teams.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Home Depot
08.2022 - 11.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Front End Supervisor
Home Depot
08.2021 - 08.2022
Flooring Sales Specialist
Home Depot
04.2019 - 04.2020
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
Education
Law School
EgyptMedia
Egypt Skills
- Customer empathy
- Team working
- Communication
- Delegation
- Development
- Problem solving
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Customer Experience Manager
Home Depot
08.2022 - 11.2024
Front End Supervisor
Home Depot
08.2021 - 08.2022
Flooring Sales Specialist
Home Depot
04.2019 - 04.2020
Law School
Media
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