Heshimu Wilson
Edwardsville,IL
Summary
Hardworking Customer Service Representative with 6 years of experience trained in graphic design, marketing, and advanced software programs with extensive knowledge and proven multitasking abilities. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success Articulate, energetic, and results-oriented candidate with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
CR Writer /Vehicle Inspector
Americas Auto Auctions
02.2024 - Current
- Took photos of all damaged areas to include with repair reports.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Enhanced vehicle safety by conducting thorough inspections and identifying potential issues.
Entrepreneur/Founder
Demor Studios
06.2013 - Current
- Experienced in utilizing advanced techniques in Adobe Photoshop and Lightroom for photo editing, retouching, and color correction
- Proficient in operating DSLR cameras and understanding of photography fundamentals such as composition, lighting, and exposure
- Skilled in various photography genres including portrait, landscape, product, event, and architectural photography
- Demonstrated ability to effectively communicate with clients to understand their vision and deliver high-quality photographs that meet or exceed expectations
- Proven track record of capturing compelling images that tell a story and evoke emotion, resulting in increased client satisfaction and retention
- Familiarity with photography equipment maintenance and troubleshooting to ensure optimal performance during shoots
- Developed and implemented email marketing campaigns to nurture leads, promote products/services, and drive sales, leveraging segmentation and personalization strategies for improved effectiveness
- Developer of various marketing materials such as brochures, flyers, and social media content
Private Aircraft Detailer
Prime Flight
05.2023 - 02.2024
- Utilized specialized aircraft detailing equipment and advanced technology to perform cleaning, restoration, and protection services for a range of aircraft types, including private jets, helicopters, and commercial airplanes
- Employed precision tools to achieve immaculate finishes on aircraft surfaces while minimizing the risk of damage
- Integrated computerized aircraft detailing systems and software to manage scheduling, track service history, and generate detailed service reports for clients while ensuring accuracy and efficiency in workflow management
- Conducted regular maintenance and calibration of technical equipment to uphold operational integrity and reliability, minimizing downtime, and optimizing productivity in aircraft detailing operations
Lead Vehicle Inspections and Detailing
Carvana
02.2022 - 05.2023
- Supervised and coordinated vehicle inspection and detailing operations, ensuring adherence to quality standards and customer satisfaction
- Conducted thorough inspections of vehicles to identify cosmetic imperfections, mechanical issues, and safety concerns, providing detailed reports and recommendations for repair or maintenance
- Demonstrated strong attention to detail in identifying and correcting minor imperfections in paint, upholstery, and trim to enhance the overall appearance and resale value of vehicles
- Implementing and following the individual safety plans
- Utilized advanced diagnostic tools and technology to conduct comprehensive vehicle inspections, including computerized scanning equipment to identify mechanical issues and onboard vehicle diagnostic systems to assess performance metrics
- Integrated digital inspection software and mobile applications to streamline the inspection process, capture detailed findings, and generate professional reports for clients
- Ensured compliance with safety regulations and environmental standards
Maintenance Support
Lo's Home & Development LLC
07.2021 - 05.2023
- Performing routine checks and minor repairs on equipment to ensure proper functioning
- Operating and maintaining lawnmowers, trimmers, leaf blowers, and other landscaping tools
- Performing routine inspections of facilities to identify and address maintenance needs
- Performing regular janitorial duties, including sweeping, mopping, and trash removal
- Ensuring the cleanliness of common areas, restrooms, and other facility spaces
- Reporting and addressing hazards, damages, or maintenance issues promptly
- Coordinating with event organizers to ensure grounds and facilities are prepared and maintained
- Identifying and resolving issues quickly and efficiently to maintain the functionality and appearance of grounds and facilities
- Prioritizing tasks and managing time effectively to complete maintenance and groundskeeping duties within established timelines
Customer Service Associate
Bi-State Development Gateway Arch
08.2018 - 07.2021
- Developed and actualized customer service initiatives to decrease wait times
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
Education
Bachelor of Arts - Graphic Design
Southwestern Illinois College
Belleville, IL12.2024
Highschool Diploma -
Cahokia Senior High School
Cahokia, IL05.2018
Skills
- Multi-point inspection
- Vehicle diagnostics
- Issue resolution
- Damage assessment
- Data entry
- Documentation skills
- Multitasking and organization
- Flexible and adaptable
- Critical thinking
Timeline
CR Writer /Vehicle Inspector
Americas Auto Auctions
02.2024 - Current
Private Aircraft Detailer
Prime Flight
05.2023 - 02.2024
Lead Vehicle Inspections and Detailing
Carvana
02.2022 - 05.2023
Maintenance Support
Lo's Home & Development LLC
07.2021 - 05.2023
Customer Service Associate
Bi-State Development Gateway Arch
08.2018 - 07.2021
Entrepreneur/Founder
Demor Studios
06.2013 - Current
Highschool Diploma -
Cahokia Senior High School
Bachelor of Arts - Graphic Design
Southwestern Illinois College
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