Hesper Hance
Saint James
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
8
8
years of professional experience
Work History
Caregiver
Silvya Scott
10.2021 - 11.2022
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Housekeeping and Laundry Attendant
Pelican Spa
02.2019 - 10.2021
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
General Manager in Training
Domino's Pizza
02.2019 - 02.2020
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
Manager
Andy's Frozen Custard
12.2018 - 02.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
General Manager in Training
Domino's Pizza
04.2015 - 11.2018
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
Education
Business
OTC
Springfield, MOSkills
- Mopping and sweeping
- Window Washing
- Stain Removal
- Waste disposal
- Chemical Handling
- Room Inspections
- Cleaning techniques
- Initiative-taking
- Client Requirements
- Care Plan Assessment
- Patient Care
- Records Maintenance
- Case Management
- Time Management
- Cost Analysis and Savings
- Customer Experience
- Supervision and Training
- Troubleshooting Expertise
- Budgeting and Cost Control
- Team Training
- Analytical Skills
- Staff Training
- Process Redesign
- Outsourcing
- Sales Promotion
- Team Leadership
- Client Account Management
- Performance Analysis
- Data Review
- Inventory Control
- Interpersonal Skills
- Departmental Operations Management
- Profit and Loss Accountability
- Problem Resolution
- Recruitment
- Training and Development
- Facility Management
- Performance Evaluations
- Verbal and Written Communication
- Human Resources Leadership
- Event Management
- Packaging and Sanitation
- Staff Management
- Risk Management
- Process Improvement
- Networking Abilities
- Variance and Risk Analysis
- Companionship and Emotional Support
- Patient Rapport
- Heavy Lifting
- Compassionate Communication
- Household Management
- Respectful and Compassionate
- Ability to Lift
- Laptop and Tablet Operation
- Grocery Shopping
- Behavior Redirection
- Deliver Exceptional Care
- Meal Assistance
- Running Errands
- Multitasking and Organization
- Prosthetic Attachment and Removal
- Positive Reinforcement Methods
- Dependable and Responsible
- Housekeeping
- Attentive to People
- Complex Problem-Solving
Timeline
Caregiver
Silvya Scott
10.2021 - 11.2022
Housekeeping and Laundry Attendant
Pelican Spa
02.2019 - 10.2021
General Manager in Training
Domino's Pizza
02.2019 - 02.2020
Manager
Andy's Frozen Custard
12.2018 - 02.2019
General Manager in Training
Domino's Pizza
04.2015 - 11.2018
Business
OTC
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