Hester Liu
Brooklyn,NY
Summary
Hardworking individual who is proficient in customer service and exceeds standards with an eagerness to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Waitress
Prince Tea House
12.2022 - Current
- Managed multiple tasks simultaneously while maintaining high-quality standards of service in a fast-paced environment.
- Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly.
- Followed proper sanitation procedures when cleaning tables, chairs, and floors throughout the shift.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
Lead Hostess
Kang Ho Dong Baekjeong NYC
04.2022 - Current
- Greeted guests and gathered information to seat groups or place them on the waitlist
- Escorted guests to their seating area and accommodated guests with children and special needs to promote a comfortable dining experience
- Input orders accurately into POS terminal, split bills and accepted payments.
- Coordinated take-out orders for customers, including verifying order accuracy before release.
Tax Return Preparer
Anson Tax & Services
01.2021 - 04.2021
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity
- Collected detailed information and required paperwork from clients to complete tax returns
Nail Technician Assistant
A+ Nail & Spa
07.2019 - 09.2019
- Kept detailed inventory lists for nail care supplies
- Kept adequate supplies to handle customer needs and meet business demand
- Cleaned and sanitized tools and workstations in adherence to safety requirements
Travel Agent Assistant
Hester Travels Inc
07.2017 - 09.2017
- Took payments via credit and debit cards and handled sensitive information professionally and with discreteness
- Promoted product branding initiatives, ensuring prominently displayed travel brochures and promotional literature
Education
BBA - Marketing
Baruch College of The City University of New York
New York, NY05.2026
Skills
- Great Communication Skills
- Excellent Customer Service
- Team Collaboration
- Point of Sale Operation
- Hospitality Service Expertise
- Adaptive and Flexible
Languages
English
Native or Bilingual
Cantonese
Full Professional
Mandarin
Professional Working
Timeline
Waitress
Prince Tea House
12.2022 - Current
Lead Hostess
Kang Ho Dong Baekjeong NYC
04.2022 - Current
Tax Return Preparer
Anson Tax & Services
01.2021 - 04.2021
Nail Technician Assistant
A+ Nail & Spa
07.2019 - 09.2019
Travel Agent Assistant
Hester Travels Inc
07.2017 - 09.2017
BBA - Marketing
Baruch College of The City University of New York
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