Summary
Overview
Work History
Education
Skills
Careerfocus
Timeline
Generic

HET BHAKTA

Arlington

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with great interpersonal and communication skills.

Overview

14
14
years of professional experience

Work History

General Manager

Oyo Townhouse Hotel
06.2017 - Current
  • Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

General Manager

Super 8 Hotel
10.2018 - 03.2021
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Front Office Receptionist

Holiday Inn Express Hotel
01.2016 - 06.2017
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.

Front Desk Receptionist

Holiday Inn Hotel And Conference Centre
01.2016 - 06.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed daily audits and reports in timely manner.

Assistant Store Manager

Allsup's Convenience Stores Inc.
05.2013 - 08.2014
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Front Desk Receptionist

Days Inn Hotel
05.2011 - 08.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

High School Diploma -

VEGA HIGH SCHOOL
Vega, TX, United States

Business Administration and Management

University of Texas of Permian Basin
Odessa, TX, United States

Business Administration And Management -

Amarillo College
Amarillo, TX, United States

Business Administration And Management -

Dodge City Community College
Dodge City, TX, United States

Business Administration And Management -

Texas Southmost College
Brownsville, TX, United States

Skills

  • Operational management
  • Staff training
  • Compliance management
  • Customer relationship management
  • Quality assurance
  • Time management
  • Tech proficient
  • Quick learner

Careerfocus

Enthusiastic business major with excellent communication skills and strong motivation to succeed.

Timeline

General Manager

Super 8 Hotel
10.2018 - 03.2021

General Manager

Oyo Townhouse Hotel
06.2017 - Current

Front Office Receptionist

Holiday Inn Express Hotel
01.2016 - 06.2017

Front Desk Receptionist

Holiday Inn Hotel And Conference Centre
01.2016 - 06.2017

Assistant Store Manager

Allsup's Convenience Stores Inc.
05.2013 - 08.2014

Front Desk Receptionist

Days Inn Hotel
05.2011 - 08.2014

High School Diploma -

VEGA HIGH SCHOOL

Business Administration and Management

University of Texas of Permian Basin

Business Administration And Management -

Amarillo College

Business Administration And Management -

Dodge City Community College

Business Administration And Management -

Texas Southmost College

Similar Profiles

CREATE PROFILE