Heta Patel

Company Overview : Client : Riyadh International Catering Corp (McDonald's), Saudi Arabia

Project Type : SAP SuccessFactors Implementation

Duration : 12 Months

Module : Employee Central

Ø Roles and Responsibilities:

• Collaborated with clients to gather business requirements, recommended effective solutions, and maintained excellent client relationships
• Skilled in managing incidents reported by users, HR professionals, or other stakeholders
• This involves creating incident tickets, prioritizing them, tracking progress, and ensuring timely resolution
• Configured Foundational Objects, Metadata Framework (MDF), and Generic objects to align with client HR policies and processes
• Led data migration efforts, ensuring accurate and secure transfer of employee data and foundational data
• Designed and configured workflows for various events, including new employee onboarding and proxy management
• Managed recurring and non-recurring pay components in the compensation portlets.
• Developed and implemented business rules to trigger workflows and automate processes
• Created and managed picklists, picklist values, and conducted comprehensive testing to validate system functionality
• Administered global benefits programs, including Pension, Saving, and Retirement Plans, as well as Allowance and Reimbursement modules
• Generated ad-hoc reports to provide valuable insights to HR and management
• Worked on Import Foundation Data, Import and Export Data, and Import Employee Data processes
• Configured Employee Central Portlets, including personal info and job info, using Manage Business Configurations
• Implemented Role-Based Permissions (RBP) to create roles and manage permissions effectively
• Configured time-off policies, holiday calendars, and work schedules
• Created and configured document generation templates
• Effectively resolved SAP tickets to ensure system stability
• Proficiently managed the Provisioning system, setting up jobs, language packs, and active functionalities
• Played a critical role in facilitating UAT and ensuring a smooth testing phase for clients
• Led end-to-end configuration efforts for various benefit types, including Allowance and Reimbursement modules, ensuring compliance with industry best practices and company policies
• Ability to provide support to HR staff and end-users of the HRIS
• Conducted training sessions and creating user guides to ensure system adoption
• Developed user-friendly documentation, such as user guides and manuals
• Excellent team player and highly committed to quality client deliverables, excellent Communication Skills

Client : Johnson Controls, Saudi Arabia

Project Type : SAP SuccessFactors (Support Project)

Duration : 8 Months

Module : Employee Central

Ø Roles and Responsibilities:

• Configured Employee Files and customized Employee Central Portlets (e.g., personal info, job info) using Manage Business Configurations.
• Developed and implemented Business Rules to automate HR processes and ensure data accuracy.
• Managed Picklist configurations, including uploading and maintaining picklists.
• Created Document Generation templates to streamline HR document creation.
• Generated Ad-hoc Reports to provide insights into workforce data.
• Led data migration efforts to upload employee and Foundational data into Employee Central.
• Provided responsive and effective support to end-users and HR staff who encounter difficulties or have questions about using Employee Central. Offering guidance through various channels, such as email, chat, or a support portal.
• Created and maintained documentation, including system configurations, troubleshooting guides, and incident reports. Documentation helps in knowledge sharing and team collaboration.
• Conducted training sessions for HR teams and end-users, especially when new features are introduced or when onboarding new employees.
• Collaborated closely with business owners to facilitate User Acceptance Testing (UAT), ensuring system functionality met business requirements and resolving issues promptly.

Client : National Trades Union Congress (NTUC), Singapore

Project Type : SAP SuccessFactors Implementation

Duration : 12 Months

Module : Employee Central

Ø Roles and Responsibilities:

• Expertise in Foundational Objects, Metadata Framework (MDF), and Generic objects.
• Proficient in adding new employees to the system.
• Managed the import of foundational data for smooth system transitions.
• Configured and managed permission roles for Employee Central.
• Implemented HRIS Sync for data synchronization.
• Skilled in data import and export, including employee data.
• Created and maintained picklists and picklist values.
• Customized Employee Central Portlets, including personal info and job info, using Manage Business Configurations.
• Implemented Role-Based Permissions (RBP) to create roles and permissions.
• Proficient in proxy management for system access.
• Successfully worked on Time Off modules and conducted testing.
• Configured Employee files and customized Employee Central Portlets.
• Created and managed positions within the system.
• Established associations between various objects for improved data management.
• Proficient in setting up Company Logo, Custom Tiles, Time Types, Holiday Calendars, and Workflow Configurations.
• Implemented Event Reason Derivation for streamlined processes.
• Skilled in using the Provisioning system to set up jobs, language packs, and active functionalities.
• Played a critical role in User Acceptance Testing (UAT) and ensured a smooth testing phase for clients.

Client : Tasnee, Saudi Arabia

Project Type : SAP SuccessFactors (Support Project)

Duration : 9 Months

Module : Employee Central

Ø Roles and Responsibilities:

• Worked on Eligibility for Advances.
• Proficiently worked on configuring Global Benefits, ensuring all necessary settings were optimized for seamless utilization of the benefits program.
• Led the end-to-end configuration efforts for diverse benefit types, including Allowance and Reimbursement modules, adhering to industry best practices and company policies.
• Conducted comprehensive testing and validation of configured benefits, meticulously executing test scenarios to ensure system functionality and compliance with regulatory requirements.
• Implemented Role-Based Permissions (RBP) to create roles and manage permissions effectively, ensuring data security and access control.
• Worked on Import Foundation Data, Import and Export Data, and Import Employee Data.Worked on configuring Employee files/people profile and customizing Employee Central Portlets like personal info, job info, etc., using Manage Business Configurations.
• Configured Document generation templates as per the business requirements.
• Managed permission roles for Employee Central and Configured HRIS Sync.

Client : SUN TV Network, Chennai

Project Type : SAP SuccessFactors (Support Project)

Duration : 8 Months

Module : Employee Central

Ø Roles and Responsibilities:

• Proficiently configured Foundational Objects and leveraged Metadata Framework (MDF) to meet specific organizational requirements.
• Customized Employee Files and People Profile, enhancing the user experience and data accuracy.
• Successfully configured Employee Central Portlets, including Personal Information and Job Information, through Manage Business Configurations.
• Expertly worked on Compensation Portlet, ensuring accurate compensation management within the system.
• Utilized Role-Based Permissions (RBP) to create and manage roles and permissions, ensuring data security and access control.
• Managed Proxy Management, facilitating seamless access for authorized users.
• Demonstrated expertise in configuring Employee Files and further enhancing Employee Central Portlets for improved HR operations.