Hetal Dave
Technology Leader | Data Engineer | Cloud Engineer | D& I
Canton.MI,MI
Websites
Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Summary
Technology Leader with top-notch implementation and project management abilities. Motivated Operations Analyst bringing cutting-edge Business Intelligence tools and methods to complex business problems. Offering highly analytical mindset and strong project management skills across strategy, capacity planning and scheduling areas. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations
Overview
7
7
years of professional experience
Proficiencies
- AWS, Azure
- Power Automate, Power BI, AWS Quicksight,AWS Glue,ETL
- Python,Bash,PowerShell,Jenkins,CMDB, AWS Cloud formation.
- SQL Server,PostgreSql,Amazon RDS/Aurora
- Linux/Windows,Kubernetes
- IIS,Tomcat,Apache,AWS ELB,Nginx
- Azure DevOps, Visual Studio, TFS, GIT
- Datadog,Elasticsearch, Zabbix, AWS Cloudwatch
- PagerDuty,Keeper,VictorOps
Skills
- Project planning and Execution
- Software Development Lifecycle
- Data analysis & Reporting
- Process Gap improvement and Automation
- Cross-functional teamwork
- AWS Cloud services
- Problem-Solving
- Positive Attitude & Critical Thinking
- Fast learner & Enthusiastic
- Customer Focused
- Employee engagement
- Team leadership and direction
Work History
Senior Development Operation Analyst
Thomson Reuters
Ann Arbor , MI
10.2019 - Current
- Cross collaborated with Six teams in Tax & Accounting Professional Business Unit including DevOps team to deliver Next generation of Cloud based web Application by Strategic Project planning and execution.
- Lead cloud cost reduction efforts by 25% through continuous cloud cost analysis across all the 22 products through implementation of removing orphaned assets, analyzing data to remove the idle assets, researching into alternative solutions for higher cost assets.
- Tracking, reporting, interpretation, and improvement of all relevant metrics including MTTA, MMTM, MTTR, Uptime and applicable SLAs.
- Excellence in application and infrastructure security including patching strategies, compliance and audit, incident response and escalation, vulnerability scanning and remediation and penetration assessment / remediation.
- Lead 2 DevOps Analysts, trained, and mentored them to effectively deliver projects along with data analysis and reporting using BI tools enabling technical delivery for the business to make decisions and drive results.
- Lead Compliance efforts (Soc2, Soc1,PCI,Pentesting) and worked cross-functionally with teams to deliver documentation for finalization of audits.
- Lead Data Analytics Projects, developed POC and implemented BI solutions using AWS Glue and Quicksight for better customer experience and saving cost & time for stakeholders.
- Utilized Agile methodology to perform Sprint planning and oversee projects across organization for global team(DevOps,PlatformOps,DBA, SRE teams) for continuous technical project delivery.
DevOps Engineer
Thomson Reuters
Ann Arbor, MI
05.2016 - 09.2019
- Provided Day to Day Application Support of on prem and Cloud based hosted products and participated in 24/7 on-call rotations to provide platform performance and uptime.
- Build, support, and monitor application servers and infrastructure in on-prem and AWS environments.
- Applied scripting methodologies to automate IT administrative related tasks.
- Involved in multiple data center exit projects and migrated on-prem legacy applications/infrastructure to AWS
- Creation of Jenkins jobs for deployments and automation to save time & better performance.
- Involved in Thomson Reuters Disaster recovery Efforts, successfully failing our production application forward in new region.
- Lead compliance efforts (Soc1,Soc2,PCI,Pen-testing) for the organization and ensured we had established standard processes and best practices for our regulatory requirements.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Applied scripting methodologies to automate IT administrative related tasks.
- Created proofs of concept for innovative new solutions like AWS Glue, Quicksight, ElasticSearch.
Quality Assurance Food Safety Supervisor
Stuhler's Patisserie
Melbourne, Australia
12.2009 - 01.2011
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Completed HACCP plans to maintain database of test reports and calibration records.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
Education
Master of Science - Information Systems & Technology
University of Michigan
Ann Arbor, MI04.2016
Master of Science - Food Science And Technology
RMIT University
Melbourne, Australia 12.2010
Additional Information
- Successful completion of Leadhership Program Sponsored by Thomson Reuters.
- Recognized for the 2016 Annual Thomson Reuters Enterprise Technology and Operations Spotlight Innovation Award for the delivery of our next generation microservice-based product on the AWS platform.
- Obtained AAA Silver Security Certification.
- Global Communication Lead in the BRG Network
- Employee Engagement Lead
Timeline
Senior Development Operation Analyst
Thomson Reuters
10.2019 - Current
DevOps Engineer
Thomson Reuters
05.2016 - 09.2019
Quality Assurance Food Safety Supervisor
Stuhler's Patisserie
12.2009 - 01.2011
Master of Science - Information Systems & Technology
University of Michigan
Master of Science - Food Science And Technology
RMIT University
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