HETANSHI PATEL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Salesforce Effectiveness Analyst
Johnson & Johnson Vision
05.2021 - Current
- Designed and developed over 100 custom visuals and interactive dashboards.
- Streamlined reporting processes, reducing time by 50% to generate insights.
- Owner and creator of a tableau-based platform that powers 400 users with analytical insights to make strategic decisions while identifying areas of opportunity.
- 1,000,000+ views on the custom Tableau Landing Page.
- Trained and mentored 3 junior data analysts on best practices in visualization and analytical tools.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Marketing Data Analyst
Community First Credit Union
02.2020 - 05.2021
- Reduced 30% cost by tracking marketing campaigns to measure the success and made appropriate recommendations of the programs.
- Created 40+ visually appealing dashboards to monitor key performance indicators and drive data-informed decision making.
- Led business intelligence projects from inception through completion, ensuring successful delivery within scope, budget, and timeline constraints.
- Built and maintained reports, Tableau dashboards with SQL, and metrics to monitor the performance of products and business.
- Performed and executed various admin tasks as a product owner of Integrator Advance (marketing analytics software).
Business Intelligence Analyst (Contractor)
Johnson & Johnson Vision
08.2019 - 02.2020
- Streamlined data reporting processes, reducing report generation time by 50%.
- Designed customized data collection models for specific visualization tasks.
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
Business Intelligence Analyst Intern
Jacksonville Transportation Authority
04.2019 - 08.2019
- Reduced 25% of time spent on customer service calls by evaluating a centralized database, recommending and implementing changes to comply with Jacksonville Transportation Authority.
- Supported cross-functional teams with accurate, timely, and actionable insights from various data sources.
Education
MASTER OF SCIENCE - MANAGEMENT
UNIVERSITY OF NORTH FLORIDA
BACHELOR OF COMPUTER SCIENCE - Mathematical Science
UNIVERSITY OF NORTH FLORIDA
Skills
- Data Analytics
- SQL
- Tableau
- Advanced MS Office
- Salesforce
- Business Intelligence
- Process improvements
- Analytical thinking
Certification
- Data Science: Visualization - edx, Inc. (MOOC Platform) (Harvard University)
- Data Science: Wrangling - edx, Inc. (MOOC Platform) (Harvard University)
- Data Science: Productivity Tools - edx, Inc. (MOOC Platform) (Harvard University)
Timeline
Lead Salesforce Effectiveness Analyst
Johnson & Johnson Vision
05.2021 - Current
Marketing Data Analyst
Community First Credit Union
02.2020 - 05.2021
Business Intelligence Analyst (Contractor)
Johnson & Johnson Vision
08.2019 - 02.2020
Business Intelligence Analyst Intern
Jacksonville Transportation Authority
04.2019 - 08.2019
MASTER OF SCIENCE - MANAGEMENT
UNIVERSITY OF NORTH FLORIDA
BACHELOR OF COMPUTER SCIENCE - Mathematical Science
UNIVERSITY OF NORTH FLORIDA
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