Heth Grant
Christiansburg,VA
Summary
Conscientious Patient Safety Advocate known for high productivity and efficient task completion. Bring to the table specialized skills in risk management, regulatory compliance, and patient safety initiatives. Excel in communication, leadership, and problem-solving, ensuring smooth operation within healthcare settings and promoting a culture of safety. Committed to leveraging these abilities to enhance patient care quality and safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Safety Coordinator
LewisGale Medical Center
Salem, Virginia
08.2023 - Current
- Speak with patients filing new and existing grievances.
- Create an incident report based on patient concerns, and assign appropriate review personnel.
- Construct resolution letters in response to patient grievances.
- Enforced regulatory policies and procedures across different teams and programs.
- Assisted with the development of corrective action plans following adverse events or incidents.
- Reviewed restraint documentation for documentation gaps.
- Investigated incidents of errors and near misses to identify root causes and prevent recurrence.
- Conducted risk assessments to identify potential areas of concern in patient care.
- Facilitated communication between hospital departments regarding issues impacting quality of care or patient safety.
- Maintained accurate records of all investigations, findings, recommendations, and follow-up activities associated with patient safety matters.
Lab Manager
ARCpoint Labs of Christiansburg
Christiansburg, VA
12.2021 - 08.2023
- Created employee schedules.
- Assigned work and monitored performance of project personnel.
- Scheduled regular meetings between members of the lab team to review progress on ongoing projects.
- Defined priorities, delegated tasks and planned workflow for laboratory personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees, and provided input to the executive team on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Medical Lab Technician
ARCpoint Labs of Christiansburg
Christiansburg, VA
12.2020 - 12.2021
- Administer COVID-19 Diagnostic Tests
- Facilitate Toxicology screens and BAC tests
- Collect buccal swabs for DNA testing.
- Ordered laboratory supplies to maintain inventory stock.
- Operated point-of-care testing equipment in a fast-paced environment, ensuring rapid response times.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
- Maintained patient, specimen and tracking data using laboratory computer system.
Business Development Associate
ARCpoint Labs
Christiansburg, VA
05.2021 - 11.2021
- Cold call surrounding companies, offering products.
- Construct an informational brochure and a follow-up email for prospective clients.
- Develop a needs assessment.
- Create a proposal offer.
- Addressed customer questions and concerns regarding products and services.
- Participated in meetings with senior executives to discuss strategy implementation.
- Researched new markets to identify opportunities for growth.
Project Manager
ARCpoint Labs, Virginia Tech Site
Blacksburg, VA
11.2020 - 05.2021
- Assign employees to designated roles.
- Supply ordering.
- Reconcile all COVID-19 specimens to conclude testing for quality assurance purposes.
- Track supervisor hours and mileage for invoice purposes.
- Facilitate a morning quality huddle.
- Conduct interviews for incoming employees.
- Onboard new hires by providing education on job responsibilities.
- Managed multiple projects with competing deadlines simultaneously.
Specimen Collector
ARCpoint Labs, Virginia Tech Site
Blacksburg, VA
10.2020 - 12.2020
- Administer lab-based PCR test for the detection of COVID-19.
- Utilized personal protective equipment (PPE) properly to minimize risk of COVID-19 transmission.
- Create test labels with student information for specimen tubes.
- Maintained accurate records of screenings for health department compliance.
Education
Bachelor of Science - Health Sciences
James Madison University
Harrisonburg, VA08.2020
Skills
- Regulatory compliance
- Quality assurance
- Patient communication
- Data analysis
- Inventory management
- Team leadership
- Customer service
- Scheduling coordination
- Project management
- Attention to detail
- Patient safety advocacy
- Incident investigation
- Healthcare regulations
- Conflict management
Certification
Patient Safety University - March 2024 - March 2025
DOT Specimen Collector - December 2020 to Present
Department of Transportation Urine Collection Certification
OSHA - October 2020 to Present
Quest - Specimen Collection Certification
Timeline
Patient Safety Coordinator
LewisGale Medical Center
08.2023 - Current
Lab Manager
ARCpoint Labs of Christiansburg
12.2021 - 08.2023
Business Development Associate
ARCpoint Labs
05.2021 - 11.2021
Medical Lab Technician
ARCpoint Labs of Christiansburg
12.2020 - 12.2021
Project Manager
ARCpoint Labs, Virginia Tech Site
11.2020 - 05.2021
Specimen Collector
ARCpoint Labs, Virginia Tech Site
10.2020 - 12.2020
Bachelor of Science - Health Sciences
James Madison University
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