Hettie Egger
Sonora,CA
Summary
Dedicated hospitality professional with extensive experience at Harbin Hot Springs, excelling in sanitation procedures and team collaboration. Proven ability to enhance guest satisfaction through meticulous room cleaning and effective inventory management. Recognized for training staff and maintaining high standards in fast-paced environments, ensuring a welcoming atmosphere for all guests.
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
14
14
years of professional experience
Work History
Housekeeper
Harbin Hot Springs
03.2021 - 04.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Bartender
Noble
05.2018 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Host/waitress
Applebee's Grill + Bar
11.2010 - 01.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
High School Diploma -
Middletown High
Middletown, CA05-2013
Skills
- Room cleaning
- Sanitation procedures
- Inventory management
- Supply restocking
- Customer service
- Team collaboration
- Housekeeping
- Teamwork
- Staff training
- Hardworking
- Deep cleaning
Timeline
Housekeeper
Harbin Hot Springs
03.2021 - 04.2025
Bartender
Noble
05.2018 - 11.2020
Host/waitress
Applebee's Grill + Bar
11.2010 - 01.2014
High School Diploma -
Middletown High
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