Hetvi Patel
Chicago,IL
Summary
Cyber security student with knowledge in a variety of network security components. 3+ years of work experience in retail management and technical support. Energetic self-starter, problem-solver and team player with outstanding technical, analytical and communication skills. Fast learner with the ability to grasp new threats, concepts and technologies. A thorough professional with a learning attitude and a positive approach, managing and training skills.
Overview
5
5
years of professional experience
Work History
ECOMM Department Head
Jewel-Osco
Des Plaines, IL
08.2020 - Current
- Enforced departmental policies, procedures and state and federal laws.
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Provided leadership during times of crisis or change in order to maintain productivity levels.
- Created culture of empowerment and innovation for employees to promote engagement.
- Organized regular meetings with staff to discuss progress and address issues.
- Established key performance indicators to measure the effectiveness of department activities.
- Identified areas for process improvement within the department through feedback from staff members.
- Hired, trained and coached employees to deliver world-class customer service.
- Analyzed data from various sources to identify trends and recommend solutions.
- Handled shift overstock, restocking and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Polling Place Technician
Cook County
Des Plaines, IL
03.2022 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Maintained test equipment to safety standards to drive process integrity and data validity.
Receptionist Assistant
NCH Hospital
Des Plaines, IL
08.2019 - 12.2019
- Greeted customers and visitors in a professional manner.
- Handled confidential information with discretion and professionalism.
- Organized filing system for easy retrieval of documents.
- Ensured that all visitors sign-in upon entering the premises.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Displayed professional standards at reception desk to impress visitors.
- Obtained and processed payments from clients for products and services.
- Kept track of meeting room bookings and prepared them prior to use.
- Scheduled and confirmed appointments.
Education
Associate of Arts - Computer Science
Oakton Community College
Des Plaines, IL05-2023
Bachelor of Science - Cybersecurity
DePaul University
Chicago, ILSkills
- Environmental Compliance
- Customer Service
- User Training
- Equipment Repair
- Equipment Maintenance
- System Troubleshooting
- System Diagnostics
- Software Configuration
- Team Training
- Tech-Savvy
- Multitasking and Organization
- Customer Interaction
- Risk Mitigation
- Attention to Detail
- Windows Operating System
- Analytical Thinking
- MS Office
- Analytical
- Dependable and Responsible
- Verbal Communication
- Java
- Python
- IBM
- Power BI
Affiliations
- Badminton
- Tennis
- Raspberry PI
- Computer & Digital Media
- Computer Science Society
- Security Daemons
- Women in Cybersecurity
Languages
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Polling Place Technician
Cook County
03.2022 - Current
ECOMM Department Head
Jewel-Osco
08.2020 - Current
Receptionist Assistant
NCH Hospital
08.2019 - 12.2019
Associate of Arts - Computer Science
Oakton Community College
Bachelor of Science - Cybersecurity
DePaul University