Hevan Leon
Springfield,OH
Summary
Dynamic customer service professional with a proven track record at Storybook Entertainment Boutique and a background in management as well as business ownership. Skilled in collaboration, problem solving, and customer satisfaction. Adept at understanding customer needs, I enhanced satisfaction by resolving issues promptly and maintaining a calm demeanor under pressure, consistently delivering exceptional experiences and fostering client loyalty.
Overview
9
9
years of professional experience
Work History
Party Princess Character Performer
Paulette’s Princess Parties
10.2022 - Current
- Delivered memorable performances that exceeded client expectations while upholding the highest standards of professionalism.
- Elevated overall guest experience by proactively anticipating needs and addressing concerns promptly during events.
- Provided exceptional customer service through attentive listening, clear communication, and genuine enthusiasm for each event.
- Enhanced party atmosphere by incorporating engaging and interactive activities for children.
Chat Support Representative
Storybook Entertainment Boutique
10.2020 - 10.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
Museum Associate Receptionist
Discovery Playhouse
01.2022 - 10.2022
- Created inviting environment for customers by maintaining museum organization and cleanliness.
- Scheduled and confirmed appointments, and updated customers’ bookings.
- Streamlined administrative tasks, such as filing, data entry, and booking to support office efficiency.
- Reduced waiting times for visitors by implementing an efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Co-Owner
Storybook Entertainment Boutique
01.2017 - 08.2022
- Balanced multiple responsibilities effectively, performing, managing bookings, invoicing, costume upkeep, and practice schedules as needed.
- Built lasting relationships within the community by participating in local events and partnering with fellow businesses to expand the company''s reach.
- Established rapport with both children and parents, fostering a fun and inclusive environment at each event.
- Performed and organized live shows at various venues throughout region.
- Mentored and trained new cast members in developing their own unique character portrayals, contributing to a cohesive ensemble performance.
Retail Sales Associate
Hempies
02.2022 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Manager
Storybook Entertainment Boutique
06.2020 - 06.2021
- Managed every party, event, and doorstep delivery and checked in with clients throughout to ensure customer satisfaction with services.
- Guided and aided costumed characters and mascots throughout their event while providing music, activity direction and time management.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Manager
Between The Scenes Studios
10.2016 - 08.2020
- Managed and motivated employees and cast members to be productive and engaged in work.
- Organized rehearsal schedules and class schedules, maximizing productivity and minimizing schedule conflicts among instructors, cast members, and crew.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Collaborated with directors and producers to achieve desired final product for productions that involved 300+ members of cast and crew.
Education
Homeschooled
Jackson, MOSkills
- Management experience
- Business owner experience
- Bookings
- Customer service
- Data Entry
Timeline
Party Princess Character Performer
Paulette’s Princess Parties
10.2022 - Current
Retail Sales Associate
Hempies
02.2022 - 07.2022
Museum Associate Receptionist
Discovery Playhouse
01.2022 - 10.2022
Chat Support Representative
Storybook Entertainment Boutique
10.2020 - 10.2022
Manager
Storybook Entertainment Boutique
06.2020 - 06.2021
Co-Owner
Storybook Entertainment Boutique
01.2017 - 08.2022
Manager
Between The Scenes Studios
10.2016 - 08.2020
Homeschooled