Hever Perez Cervantes
Atlanta,GA
Summary
Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service. Dedicated, focused, and eager to help others in the community.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Service Supervisor
Publix
01.2025 - Current
- Led team to enhance customer satisfaction through effective coaching and problem-solving techniques.
- Developed training programs for new staff, ensuring adherence to company policies and service standards.
- Implemented workflow improvements that streamlined operations and increased efficiency in customer service processes.
- Monitored performance metrics, providing feedback to team members for continuous improvement and accountability.
Volunteer
Briarlake Church
10.2022 - Current
- Was in charge of cleaning the sanctuary.
- Prepared snacks for them as soon as the kids arrived.
- Snack time, arts and crafts, and outdoor play were all things I helped the lead teacher with.
- Organized and engaged in recreational activities such as games and puzzles
- Was quick to respond to questions from volunteers.
- Help kids with their homework and communicating with them on what they need help on
Education
High School - Nursing
Cross Keys High School
Atlanta, GA05.2026
No Degree - Nursing
Georgia College And State University
Milledgeville, GA05.2030
Skills
- Customer service
- Problem-solving
- Team building and leadership
- Decision-making
- Team leadership
- Team leadership
- Time management
- Multitasking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Supervisor
Publix
01.2025 - Current
Volunteer
Briarlake Church
10.2022 - Current
High School - Nursing
Cross Keys High School
No Degree - Nursing
Georgia College And State University