HEWAD TOTAKHEL
woodbridge
Summary
Experienced public safety officer with a strong background in security management. Proficient in CCTV operation and emergency response procedures. Ensures a safe and secure environment. Demonstrates exceptional skills in team management and delivering excellent customer service. Committed to continuously enhancing safety protocols and utilizing advanced security technologies to effectively mitigate risks.
Overview
5
5
years of professional experience
Work History
CONTROL ROOM OFFICER
FCS First Coast Security
01.2023 - 01.2025
- Monitor security cameras, report disturbances, ensure facility safety
- Conduct regular patrols, identify security threats, enhance safety protocols
- Manage entrance screenings, verify identities, maintain secure access
- Escort visitors, ensure compliance with safety guidelines, support team operations
- Monitored security systems and coordinated responses to incidents in real-time. Maintained detailed logs and reports, ensuring compliance with safety protocols.
- Worked closely with on-site security teams to manage access control and surveillance. Contributed to the development of improved emergency response procedures.
- Meticulously analyzed security footage and alarm triggers, identifying potential risks. Maintained accurate records of all security events for post-incident review and analysis.
- Analyzed security footage and alarm triggers, identifying potential risks. Maintained meticulous records for post-incident review and enhanced safety protocols.
MACHINE OPERATOR/Technician
IDEMIA
01.2022 - 01.2023
- Operated machinery ensuring seamless daily production flow, enhancing operational efficiency.
- Managed equipment for optimal performance, contributing to increased productivity and output.
- Utilized technical skills to maintain machinery, reducing downtime and improving reliability.
FOOD CHAMPION
Taco Bell
09.2021 - 01.2022
- Resolve customer issues swiftly, enhancing satisfaction and loyalty.
- Accurately assemble food orders, maintaining quality and speed under pressure.
- Efficiently manage store operations, ensuring readiness and security.
- Boost customer experience with attentive service and clear communication.
- Maintain cleanliness for a safe, welcoming environment.
- Meticulously prepare diverse menu items, adhering to strict quality standards. Efficiently process and assemble orders, minimizing wait times and maximizing customer satisfaction.
- Foster a positive team environment, collaborating seamlessly with colleagues to ensure smooth shift transitions and maintain store cleanliness and organization.
- Proactively identify opportunities for process improvements, contributing ideas to enhance customer experience and operational efficiency in food service delivery.
Safi LandMark Hotel
03.2020 - 07.2021
- Observing CCTV Cameras
- Assisted with tailoring trainings.
- Managed a team of Eight Personnel
SALES AGENT
Breeze Travel Agency
- Sold travel packages to customers
- Responded to customers questions via phone and email.
- Calculated and recorded travel related expenses.
Education
High School -
Habibia High School
Kabul,Afghanistan , Afghanistan01-2014
English Language Institute
Kabul, AfghanistanSkills
- Client support expertise
- Market analysis expertise
- Team performance coordination
- Video surveillance management
- Technical software navigation
- Printer Operation
- Scanner Operation
- Vehicle Operation
- Surveillance Techniques
- Incident Reporting
- Technical Maintenance
- Operational Efficiency
- Risk Assessment
- Access Control
- Crisis response coordination
- Fiber Optic technician
Timeline
CONTROL ROOM OFFICER
FCS First Coast Security
01.2023 - 01.2025
MACHINE OPERATOR/Technician
IDEMIA
01.2022 - 01.2023
FOOD CHAMPION
Taco Bell
09.2021 - 01.2022
Safi LandMark Hotel
03.2020 - 07.2021
SALES AGENT
Breeze Travel Agency
High School -
Habibia High School
English Language Institute