Summary
Overview
Work History
Education
Skills
Timeline
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Hewote Zellelew

Alsip,IL

Summary

Customer Service Representative bringing excellent skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Sales Associate

Pass Health Foods
08.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within sales industry.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Entered new customer and sales information into computer system.
  • Exceeded sales targets consistently through persuasive communication and effective product presentation.
  • Increased customer satisfaction scores through active listening, empathy, and personalized care approaches.
  • Maximized productivity through expert time management skills while handling multiple tasks simultaneously.

Food Sales Associate

Lunan Corporation
06.2019 - 09.2023
  • Resolved customer complaints and ensured positive outcome maintaining retention.
  • Handled financial transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
  • Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
  • Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Coordinated with other utilities for joint work assignments, fostering teamwork.
  • Demonstrated initiative by taking on additional responsibilities outside of primary job scope when needed.

Education

Bachelor of Health Science - Health Sciences

Howard University
Washington, DC

Associate of Science - Marketing

Moraine Valley Community College
Palos Hills, IL

High School Diploma -

Alan B. Shepard High School
Palos Heights, IL
05.2020

Skills

  • Empathy and Tactfulness
  • Teamwork and Collaboration
  • Advanced Organizational and Multitasking Skills
  • Attention to Detail
  • Outstanding Communication and Interpersonal Skills
  • Problem Resolution

Timeline

Sales Associate

Pass Health Foods
08.2023 - Current

Food Sales Associate

Lunan Corporation
06.2019 - 09.2023

Bachelor of Health Science - Health Sciences

Howard University

Associate of Science - Marketing

Moraine Valley Community College

High School Diploma -

Alan B. Shepard High School

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Hewote Zellelew