Heydy Ruth Fonseca Godoy
Houston,TX
Summary
Improve processes using quality and statistic tools to obtain better processes. Results-driven excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
13
13
years of professional experience
Work History
Housekeeper
Alfred´s Construction and Renovation
10.2023 - 07.2024
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
CHIEF OF QUALITY
CUSTOMS ADMINISTRATION OF HONDURAS
04.2021 - 10.2023
- Advice for the design, implementation, and maintenance of the SGC under ISO 9001:2015
- Elaboration of the Strategic Direction of Quality and its alignment with the vision of the institution
- Documentary design of the processes (documented information and KPI's)
- Management of opportunities for improvement of the different Customs
- Automation of quality tools
- Management of Internal Audits
SUPERVISOR OF QUALITY
HONDURAN INSTITUTE OF GROUND TRANSPORTATION
02.2020 - 04.2021
- Advice and implementation of the ISO 9001:2015 quality management system
- Creation of KPIs
- Management of Internal Audits
SUPERVISOR OF CONTINUOUS IMPROVEMENT
PROVAL
05.2015 - 02.2020
- Use Lean Six Sigma methodology to continuously improve the company's processes
- Coordinate improvement projects at the Regional level (Guatemala, Honduras and Nicaragua) such as: implementation of operating systems, standardization of the process and the billing system at the level of Guatemala, Nicaragua and Honduras, among others
- Follow-up on Proval's strategic planning through the tools of Hoshin Kanri and Gazzelez
- Prepare, implement, and maintain the compliance program regarding the prevention of money laundering and financing of terrorism to comply with the provisions of the law.
QUALITY MANAGER
FARINTER
01.2012 - 04.2015
- Implementation of the ISO 9001 Quality Management System and obtaining the ISO 9001 Certification, with a Colombian certifying entity
- Maintenance of the Quality Management system.
Education
Master's Degree in Total Quality Management -
Catholic University of Honduras (UNICAH)
01.2018
Industrial Engineer -
Catholic University of Honduras (UNICAH)
01.2012
Skills
- Microsoft Office (Word, Excel, Visio, PowerPoint)
- BIZAGI tool for process documentation and simulation
- Window Cleaning
- Supply Inventory Management
Area Of Expertise
Quality Management Systems and Continuous Improvement, Lean Six Sigma Methodology, Agile Methodology, Customer Experience and Compliance (Prevention of Asset Laundering)
Studiesknowledge
- Customer experience
- Lean Six Sigma Green Belt (Udemy Academy – ASCB)
- Auditor ISO 9001, 14001 and 18001 (BECERT)
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Housekeeper
Alfred´s Construction and Renovation
10.2023 - 07.2024
CHIEF OF QUALITY
CUSTOMS ADMINISTRATION OF HONDURAS
04.2021 - 10.2023
SUPERVISOR OF QUALITY
HONDURAN INSTITUTE OF GROUND TRANSPORTATION
02.2020 - 04.2021
SUPERVISOR OF CONTINUOUS IMPROVEMENT
PROVAL
05.2015 - 02.2020
QUALITY MANAGER
FARINTER
01.2012 - 04.2015
Master's Degree in Total Quality Management -
Catholic University of Honduras (UNICAH)
Industrial Engineer -
Catholic University of Honduras (UNICAH)
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