Heykell Castro
Austin
Summary
Licensed Commercial Property & Casualty professional with Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Representative
09.2025 - Current
- Drive commercial policy renewals by developing targeted strategies and preparing comprehensive market analyses and coverage presentations.
- Deliver precise post-renewal documentation and certificates, ensuring compliance and reinforcing client trust.
- Resolve invoicing and billing discrepancies promptly, supporting audits and maintaining financial accuracy.
- Coordinate claims filings and loss reporting, facilitating timely communication between clients and carriers.
- Collaborate cross-functionally with sales, operations, and support teams to streamline workflows and enhance client retention.
Account Coordinator
Marsh
08.2024 - 09.2025
- Managed end-to-end annual policy renewals by preparing, reviewing, and submitting documentation and client presentations, ensuring timely renewals.
- Coordinated with sales and operations to facilitate seamless policy delivery and onboarding, boosting client satisfaction.
- Tracked client deliverables and provided regular updates to internal teams, maintaining operational efficiency.
- Proactively communicated with clients to resolve inquiries, improving renewal timeliness and strengthening relationships.
Safety Technician
I.C.T (International Cooling Tower)
09.2023 - 05.2024
- Enforced strict safety protocols and regulatory compliance, maintaining a zero-incident safety record in high-risk environments.
- Conducted detailed inspections and preventive maintenance, identifying hazards to mitigate risk and reduce downtime.
- Applied technical specifications to ensure structural integrity and operational efficiency, demonstrating precision critical for risk management.
- Collaborated with cross-functional teams to coordinate safety measures and project timelines, supporting operational continuity.
Talent Acquisition Specialist
Foundever
06.2022 - 04.2023
- Executed high-volume candidate outreach and qualification, efficiently vetting prospects aligned with organizational needs.
- Managed hiring negotiations and closed placements, demonstrating deal closing skills transferable to client acquisition.
- Utilized SuccessFactors ATS to streamline workflows and ensure compliance, paralleling insurance documentation processes.
- Partnered with hiring managers to forecast staffing needs and coordinate onboarding, reflecting collaborative client management.
Account Supervisor & Customer Service Representative
Foundever (Capital one Bank)
11.2018 - 05.2022
- Managed and resolved complex escalated client issues, driving improvement in client satisfaction through effective communication.
- Developed strong client relationships, enhancing retention by anticipating needs and delivering tailored service.
- Analyzed complaint trends to identify root causes and implement corrective actions, reducing repeat issues.
- Trained and coached teams on best practices, elevating performance and ensuring consistent client interactions.
Education
Bachelor of Science - Industrial Engineering
UNAN
NICARAGUA2018
Skills
- Commercial Policy Renewals & Claims Coordination
- Client Relationship Management & Cross-Functional Communication
- Time Management, Critical Thinking, Adaptability
- Business Analysis & Documentation
- MS Office (Word, Excel, PowerPoint), Outlook
- Tracking Systems
Certification
- Licensed Insurance Producer – Commercial Property & Casualty, Texas
- NCCER Construction Site Safety Technician & Supervisor, June 2024
- Industrial Engineering, UNAN Managua
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Account Representative
09.2025 - Current
Account Coordinator
Marsh
08.2024 - 09.2025
Safety Technician
I.C.T (International Cooling Tower)
09.2023 - 05.2024
Talent Acquisition Specialist
Foundever
06.2022 - 04.2023
Account Supervisor & Customer Service Representative
Foundever (Capital one Bank)
11.2018 - 05.2022
Bachelor of Science - Industrial Engineering
UNAN