HEYSEL ORTEGA
Summary
Results-driven and bilingual administrative professional with over 10 years of progressive experience across healthcare, human services, and government environments. Demonstrated expertise in office management, regulatory compliance, case documentation, and cross-functional coordination. Adept at interpreting and communicating complex regulations to diverse audiences, maintaining confidential records with the highest level of integrity, and delivering exceptional service in high-pressure, fast-paced settings. Proven ability to manage multiple priorities simultaneously while fostering collaborative relationships with clients, staff, and stakeholders.
Overview
10
10
years of professional experience
Work History
Engineering Technician I
County of Fairfax
01.2026 - Current
- Conduct thorough on-site property inspections to assess compliance with local codes, ordinances, and regulatory standards.
- Investigate property maintenance complaints, verify violations, and issue formal correction notices in accordance with county procedures.
- Serve as a subject matter resource by interpreting and clearly communicating complex codes and regulations to contractors, developers, and the general public, ensuring understanding and voluntary compliance.
- Prepare detailed inspection reports, accurately log data into county tracking systems, and calculate fees for proposed projects with precision and timeliness.
- Build and maintain professional relationships with community members and stakeholders to promote a culture of compliance and transparency.
Residential Counselor I
Youth for Tomorrow
01.2024 - Current
- Provide direct supervision, guidance, and compassionate care to children and adolescents in a residential treatment setting.
- Collaborate closely with multidisciplinary treatment teams and families to develop and implement individualized care plans that support residents' physical, emotional, and social well-being.
- Maintain accurate and up-to-date case documentation, including intake records, legal documents, and service plan progress notes, ensuring full regulatory compliance.
- Mentor and guide team members in achieving program goals and service plan objectives, contributing to a cohesive and high-performing care environment.
- Facilitate life skills development and acculturation programs to empower residents toward independence and self-sufficiency.
- Effectively de-escalate challenging behavioral situations using trauma-informed techniques, ensuring the safety and dignity of all residents and staff.
- Apply approved crisis intervention and physical management techniques when necessary, in full compliance with facility protocols and safety standards.
- Ensure timely uploading and updating of required resident forms and records within case management systems.
Administrative Coordinator
The Medical Team
01.2021 - 01.2025
- Coordinated and monitored day-to-day accounting activities, ensuring accuracy and alignment with organizational financial policies.
- Designed and generated comprehensive operational and financial reports to support leadership decision-making and strategic planning.
- Managed and maintained office supply inventories, optimizing procurement processes to reduce costs and prevent shortages.
- Prepared and reviewed audit reports, identifying discrepancies and implementing corrective measures to ensure compliance.
- Processed multi-employee payroll batches accurately and on schedule, maintaining strict confidentiality throughout.
- Safeguarded the integrity and confidentiality of HR personnel files and patient medical records in compliance with HIPAA and organizational privacy standards.
- Supported HR department with full-cycle recruitment activities, including candidate screening, interviewing, and facilitating comprehensive new hire orientation programs.
Administrative Assistant
Penguin Pediatrics
01.2017 - 01.2021
- Oversaw office supply management, inventory control, and coordination with the marketing team to support smooth daily operations.
- Processed invoices, payments, and account reconciliations, ensuring all financial records remained current and accurate.
- Maintained the integrity and confidentiality of HR personnel files and patient medical records in strict accordance with HIPAA regulations.
- Served as a knowledgeable point of contact for patients, addressing frequently asked questions and providing clear, accurate information to enhance the patient experience.
- Assisted in the development and delivery of new hire orientation and training programs, contributing to a well-prepared and informed workforce.
Education
Associate of Applied Science -
Northern Virginia Community College
01-2028
High School Diploma -
Skills
- Bilingual (English/Spanish)
- Regulatory Compliance & Code Enforcement
- Case Management & Documentation
- Office & Records Management
- Payroll Processing & Accounting
- HR Support & Recruitment
- Staff Training & Mentorship
- Crisis De-escalation
- Client & Stakeholder Relations
- Data Entry & Reporting
- Inventory & Supply Management
- Confidentiality & HIPAA Compliance
Timeline
Engineering Technician I
County of Fairfax
01.2026 - Current
Residential Counselor I
Youth for Tomorrow
01.2024 - Current
Administrative Coordinator
The Medical Team
01.2021 - 01.2025
Administrative Assistant
Penguin Pediatrics
01.2017 - 01.2021
Associate of Applied Science -
Northern Virginia Community College