FERNANDO SULIVERAS PÉREZ
Davenport,USA
Summary
Bilingual Customer Service and Technical Support Professional with a Bachelor of Electrical Engineering. Expertise in diagnosing and repairing industrial equipment while efficiently managing multiple service requests. Strong communication skills ensure clear solutions and high customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Engineering Technician
Caribbean Sign Supply
01.2024 - 06.2026
- Provided direct customer support and technical assistance for industrial equipment users and clients.
- Explained technical issues, repair recommendations, and solutions to customers in a clear and professional manner.
- Managed multiple service requests while maintaining customer satisfaction and meeting deadlines.
- Performed maintenance and repair of industrial-grade printing machines ensuring optimal performance.
- Diagnosed and repaired industrial routers used in production environments.
- Serviced electronic traffic control signage including LED systems and control circuits.
- Interpreted electrical schematics and wiring diagrams.
- Applied troubleshooting techniques to identify and resolve electrical and electronic faults.
- Repaired desktop and laptop computers including hardware and software troubleshooting.
- Assembled and tested basic electronic circuits for diagnostics.
Order Distribution Specialist
Colomer & Suarez
06.2022 - 07.2023
- Coordinated order distribution and optimized delivery routes.
- Operated heavy machinery safely and efficiently.
- Managed inventory and improved stock accuracy.
Client Service Representative
Lilli's Nutrition
08.2019 - 03.2022
- Provided excellent customer service, inventory management, and food preparation.
- Assisted customers with product selection and inquiries.
- Resolved customer concerns professionally.
- Maintained positive customer relationships in a fast-paced environment.
- Processed transactions and assisted with inventory control.
Student Worker
Universidad Ana G. Méndez
01.2019 - 01.2020
- Worked closely with faculty to support laboratory setup and student assistance.
Community Service Volunteer
Hogar Chispita de Amor
08.2017 - 05.2019
- Cared for elderly residents, fostering a supportive environment.
- Enhanced living conditions through thorough cleaning and regular maintenance.
- Developed strong interpersonal and communication skills.
- Addressed each resident's unique needs to promote overall well-being.
Education
Bachelor of Electrical Engineering -
Universidad Ana G. Méndez
GuraboSkills
- Customer Service
- Customer Support
- Technical Support
- Bilingual (English/Spanish)
- Communication Skills
- Problem Solving
- Conflict Resolution
- Troubleshooting
- Leadership
- Teamwork
- Microsoft Office
- Fast Learning
- Work Under Pressure
- Attentive and Observant
Projects
- Class C Amplifier, Built a Class C amplifier using transistors to generate a 3 MHz signal.
- Control Gate System with Alarm Included, Developed an Arduino-based parking gate system with RFID access control and safety sensors capable of preventing accidents by detecting people within the gate range and triggering alarms.
- Capstone Project - Renewable Energy Monitoring System, Designed a renewable energy monitoring system integrating solar and wind power sources with real-time monitoring of temperature, voltage, and current through a mobile application.
Timeline
Engineering Technician
Caribbean Sign Supply
01.2024 - 06.2026
Order Distribution Specialist
Colomer & Suarez
06.2022 - 07.2023
Client Service Representative
Lilli's Nutrition
08.2019 - 03.2022
Student Worker
Universidad Ana G. Méndez
01.2019 - 01.2020
Community Service Volunteer
Hogar Chispita de Amor
08.2017 - 05.2019
Bachelor of Electrical Engineering -
Universidad Ana G. Méndez