Heysel Ospina
Maspeth
Summary
Dependable food industry staff member, successful in providing fast, high-quality customer service to guests in restaurant settings. An adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Mexi
11.2023 - Current
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Five Guys
08.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Bondi
08.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
COVID-19 TESTER AND TEAM LEADER
CTS
01.2022 - 07.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise
- Reported positive and negative response cases according to established protocols and reporting mandates
- Administered and interpreted infrared temperature scans, blood samples and surveys
- Assessed vitals while adhering to PPE requirements and other restrictions
- Registration of patients without any type or prejudice or distinction with the patient
- Proper handling of the HIPPA act and comply with biosafety standards for the well being of the patient and ourselves
- Molded team and embraced change to adapt for any new circumstance
Education
Associate of Applied Science - Nursing
Queensborough Community College of The City University of New York
Oakland Gardens, NY07.2026
High School Diploma -
Grover Cleveland High School
07.2021
Skills
- Continuous Professional Improvement
- Verbal and Written Communication
- Teamwork and Collaboration
- Cash Register Operations
- Hospitality service expertise
- Exceptional customer service
Certification
- ETHICS AND CODE OF CONDUCTS
- HIPPA PRIVACY & SEGURUTY
- OSHA HAZ.COM/CHEM HYGENE
- OSHA BLOODBORNE PATHOGENES
- CNP- CERTIFIED NASOPHARINGEAL SWABBER
- COVID-19 BIOSAFETY PRECAUTIONS
- DBS-ANTIBODIES TECHNICIAN
- RISK MANAGEMENT IN THE CLINICAL LABORATORY
- DIGITAL MARKETING
Languages
Spanish
Native or Bilingual
Timeline
Server
Mexi
11.2023 - Current
Cashier
Five Guys
08.2023 - 11.2023
Server
Bondi
08.2022 - 07.2023
COVID-19 TESTER AND TEAM LEADER
CTS
01.2022 - 07.2022
Associate of Applied Science - Nursing
Queensborough Community College of The City University of New York
High School Diploma -
Grover Cleveland High School
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