Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Hezakia Bryant

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Carpenter

Youth Build
02.2025 - Current
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.

Customer Service Representative

GO Car Wash
11.2022 - 12.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Wegmans Supermarket
03.2021 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Vertus High School
Rochester, NY
06-2020

Skills

  • Customer service
  • Active listening
  • Relationship building

Certification

  • OSHA (10 Hour Card)
  • NCCER
  • Level 7 Heavy Forklift (Boom, Scissor)

Timeline

Carpenter

Youth Build
02.2025 - Current

Customer Service Representative

GO Car Wash
11.2022 - 12.2024

Customer Service Representative

Wegmans Supermarket
03.2021 - 09.2022

High School Diploma -

Vertus High School

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Hezakia Bryant