Summary
Overview
Work History
Education
Skills
Timeline
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Hezekiah Lee

Louisville,KY

Summary

Dynamic and results-driven professional with extensive experience in customer service at Aspen Creek Grill. Proven ability to enhance guest satisfaction through effective upselling and a strong sense of urgency. Skilled in food safety and point of sale operations, consistently recognized for delivering exceptional service and fostering a welcoming environment.

Overview

6
6
years of professional experience

Work History

Aspen Creek Grill

Server
Louisville, KY
07.2021 - Current

• Developed a strong sense for customer care by making customers feel welcomed and in good hands.

• Consistently performed with speed and efficiency, wasting no time running their food, drinks, appetizers, or any other needs they requested.

•Boosted overall earnings by advertising and upselling various menu add-ons and bar drinks.

• Was given several great reviews by customers to corporate office showing my ability to give great customer service and make guests feel in good hands.

•Adapted to high-pressure environments effectively.

Aspen Creek Grill

Server Assistant
Louisville, KY
01.2020 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility while also assisting my servers as they needed.
  • Worked effectively in fast-paced environments. Completing tasks such as cleaning tables, assisting with running food, and others, as fast as possible.
  • Skilled at working independently and collaboratively in a team environment by helping fellow server assistants complete their jobs effectively.
  • Constantly on feet and proven to have a strong sense of urgency and immediate care to guests and servers

Cashier

ValuMarket
Mount Washington
06.2019 - 12.2019

Ensured customers received high-quality service, promoting future visits.

Quality checking products and goods on shelves, and organizing them accordingly to make sure customers could navigate easily.

Consistently organizing the parking lot by throwing away garbage and returning shopping carts to their respective areas.

My personal add on would be helping elderly folks who had trouble lifting or carrying heavier bags, get their groceries and goods into their vehicles, and ensuring they are organizing as they pleased.

Education

Home
Home
05.2021

Skills

  • Customer service
  • Sales techniques
  • Food safety
  • Point of sale operation

Timeline

Aspen Creek Grill

Server
07.2021 - Current

Aspen Creek Grill

Server Assistant
01.2020 - 07.2021

Cashier

ValuMarket
06.2019 - 12.2019

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Hezekiah Lee