Jeff Robie
New York,NY
Summary
Results-driven Customer Success and Operations Leader with a strong background in AI-powered automation, Web3 solutions, and eCommerce technology. Proven ability to manage multi-million-dollar client portfolios, streamline cross-functional workflows, and drive customer adoption of cutting-edge solutions. Skilled in overseeing complex API integrations, optimizing post-sale client engagement, and leading high-impact initiatives that enhance operational efficiency. Adept at budget management, contract negotiations, and scaling business operations, having successfully sold to exit. A strategic thinker with a track record of building strong client relationships, implementing innovative technologies, and delivering measurable business impact.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Flip CX
New York, NY
08.2024 - Current
- Manage a book of business exceeding $1M in ARR, overseeing and driving the successful implementation of AI-powered voice automation for inbound customer support.
- Led the onboarding and deployment of 10+ new clients, collaborating with solutions engineering and development teams to ensure seamless integration.
- Drive efficiency and engagement across 45+ client accounts, supporting ~30,000 weekly calls with tailored AI automation solutions.
- Extensive experience with leading eCommerce technology providers, including OMS (Shopify, Salesforce), helpdesks (Gorgias, Zendesk, Gladly, Kustomer, HubSpot), subscriptions (Recharge, Ordergroove, Loop), and returns (Loop, ParcelLab).
- Spearheaded API integration initiatives to enhance voice AI functionality, enabling seamless interactions with client tools and systems.
Co-Founder, Head of Web3 / Ecommerce Manager
Myntr (Acquired)
New York, NY
12.2021 - 03.2024
- Acquired by Revyrie in Dec. 2024
- Secured over $500K in pre-seed funding in early 2022, as a founding team member.
- Developed and executed cross-functional workflows to streamline collaboration between creative and technical teams, delivering tailored B2B blockchain solutions for clients across multiple industries.
- Managed Web3 projects, budgets, negotiated contracts, and set clear deadlines, in addition to crafting essential documentation.
- Led operations for 5+ D2C e-commerce brands, overseeing deployments, QA/UAT, and major initiatives such as site redesigns, GA4 migrations, etc.
- Scaled company headcount from 4 to 15+ by expanding service offerings to include eCommerce design and development.
Fundraising Manager
The Fund for Syracuse
Syracuse, NY
01.2018 - 05.2021
- Supervised team of 10+ callers and larger call shifts of 15+ agents to achieve organizational goals
- Promoted within one year of tenure for consistently achieving perfect quarterly reviews as caller
- Promoted multiple team members to managerial positions under supervision
Education
Bachelor of Science - Advertising
S.I. Newhouse School of Communications
Syracuse, NYSkills
Technical & Industry Expertise
AI-Powered Customer Support Automation
API Integrations & Implementation
eCommerce Technology Stack (Shopify, Salesforce, Gorgias, Zendesk, HubSpot, etc)
Blockchain & Web3 Solutions
NFT Strategy & Deployment (ERC-721, 721A, 1155)
Project & Account Management
Cross-Functional Workflow Development
Client Relationship Management
Budgeting & Contract Negotiation
Operations Management for eCommerce & SaaS Brands
QA/UAT & Deployment Oversight
Business Strategy & Growth
Team Scaling & Organizational Growth
Fundraising & Investor Relations ($500K Pre-Seed Secured)
B2B Solution Development & Customization
Strategic Process Optimization
Pitch Deck & Business Proposal Development
Timeline
Customer Success Manager
Flip CX
08.2024 - Current
Co-Founder, Head of Web3 / Ecommerce Manager
Myntr (Acquired)
12.2021 - 03.2024
Fundraising Manager
The Fund for Syracuse
01.2018 - 05.2021
Bachelor of Science - Advertising
S.I. Newhouse School of Communications
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