Hiago Barreto de Figueiredo
Philadelphia,PA
Summary
Results-driven professional with a proven track record of exceeding expectations in customer success, retention, and revenue growth. Successfully manages high-value accounts, drives user adoption, and implements value-driven solutions to maximize client engagement. Expertise in creating strategic action plans and delivering insightful SEO diagnostics to boost client performance. Highly skilled in identifying process improvements, bridging technical knowledge with business goals, and leveraging multilingual proficiency to support global markets. Recognized for fostering strong client relationships, consistently surpassing performance targets, and driving expansion opportunities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Semrush
01.2024 - Current
- Managed 400 accounts monthly, exceeding CSMR expectations by 308-444%
- Oversaw $300,468.51 in total managed account value
- Achieved 97.3% best monthly retention rate and 91.9% current logo retention rate
- Generated 41 expansion opportunities in 9 months, highest in the CSM-R team
- Realized $25,050 in expansion revenue with $70,000 potential pipeline value
- Consistently surpassed engagement point targets by 188.76%
- Maintained 4.5 customer satisfaction rating across clients
- Exceeded Demo Target every month since joining the company.
Founder & Digital Marketer
Family-Owned Cleaning Business
01.2018 - Current
- Created and grew a house cleaning business to 250+ clients using SEO and web development strategies
- Developed a sustainable business model generating $250,000+ annual revenue
- Implemented digital marketing campaigns to attract and retain a loyal customer base.
Linguist
ExecOnline
01.2024 - Current
- Translate executive education courses for pharmaceutical companies, ensuring linguistic accuracy and cultural relevance
- Adapt complex pharmaceutical concepts for international audiences.
- Created comprehensive instructional documents and step-by-step guides for 15 colleagues, leading to a 25% increase in the speed of summary report production.
Digital Marketing & Regional Sales Manager
Boost Mobile
01.2018 - 01.2022
- Managed digital marketing strategies for regional Boost Mobile stores
- Developed and implemented SEO and web development strategies to increase online visibility
- Coordinated regional sales initiatives, driving revenue growth across multiple store locations.
- Managed a team of 10 regional sales representatives and consistently surpassed sales targets by 20%
Sales Manager
Boost Mobile
01.2016 - 01.2018
- Orchestrated inventory management and restocking processes
- Leveraged multilingual skills to provide top-tier service to a diverse customer base
- Achieved a 15% increase in sales through effective inventory management and customer service strategies.
Education
Rowan College at Burlington County
01.2022
Critical Theory Workshop / Atelier de Théorie Critique
Paris, FranceSkills
Customer Success Management
Technical Solutions Engineering
Account Management
Multilingual Communication (English, Spanish, Portuguese)
CRM Tools & Automation (eg, Salesforce)
Cross-Cultural Communication
Leadership & Team Collaboration
Strategic Thinking & Planning
Certification
AWS Certified Cloud Practitioner CLF-C02
Cloud Digital Leader Certification
GCP Cloud Architect. Architect Google Cloud Platform (GCP) Solutions
AWS Certified Cloud Practitioner
Brazilian Jiu Jitsu
I'm passionate about Brazilian Jiu-Jitsu, where I’ve learned discipline and teamwork both on and off the mat. When I lived in South Jersey, I mentored kids from the community, using Jiu-Jitsu to bring together American and Brazilian kids. The sport helped them connect and communicate without words, boosting their confidence and helping them form friendships across language barriers.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Success Manager
Semrush
01.2024 - Current
Linguist
ExecOnline
01.2024 - Current
Founder & Digital Marketer
Family-Owned Cleaning Business
01.2018 - Current
Digital Marketing & Regional Sales Manager
Boost Mobile
01.2018 - 01.2022
Sales Manager
Boost Mobile
01.2016 - 01.2018
Rowan College at Burlington County
Critical Theory Workshop / Atelier de Théorie Critique
AWS Certified Cloud Practitioner CLF-C02
Cloud Digital Leader Certification
GCP Cloud Architect. Architect Google Cloud Platform (GCP) Solutions
AWS Certified Cloud Practitioner
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