Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic
HIATIA JOHNSON

HIATIA JOHNSON

FL

Summary

Compassionate and detail-oriented Medical Care Coordinator with a strong background in home health, hospice, and rehabilitation support. Expertise in patient education, conflict resolution, and care plan coordination for complex cases, including cancer patients. Proficient in EHR systems, insurance claims resolution, and remote tools like Teams and Slack. Committed to improving patient outcomes through seamless care delivery and advocacy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Benefits Verification Specialist

Everise
02.2025 - Current
  • Verified patient benefits through extensive insurance policy research and analysis.
  • Communicated with insurance providers to obtain accurate eligibility information.
  • Reviewed and processed benefit verification requests in a timely manner.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Worked closely with internal teams such as the billing department and utilization management team to resolve any issues related to benefit verifications.
  • Processed claims efficiently using industry-standard software and tools.
  • Reviewed documentation to ensure compliance with company policies and regulations.
  • Reviewed prior authorization requests for medical services and procedures.
  • Collaborated with healthcare providers to obtain necessary documentation.
  • Utilized electronic health record systems to track authorization status.

Care Coordinator

Pathways Health Partners
03.2024 - 01.2025
  • Resolved patient and provider inquiries regarding eligibility, claims, and benefits with a strong focus on customer satisfaction.
  • Provided clinical coordination, ensuring patients received proper follow-up care and smooth transitions between care settings, including home health, hospice care, cancer treatment, and rehabilitation services.
  • Collaborated with multidisciplinary teams to track patient outcomes and enhance care quality.
  • Maintained accurate records in compliance with HIPAA; used digital tools to communicate across departments.
  • Participated in quality assurance and continuous education to improve clinical support efficiency.

SBO Customer Service - Patient Financial Services

MaineHealth
08.2023 - 11.2023
  • Company Overview: Contract for MaineHealth
  • Delivered remote support for patient financial inquiries, billing resolution, and account updates.
  • Investigated and documented customer issues in detail to ensure proper tracking and resolution.
  • Handled escalations with professionalism and empathy, improving client satisfaction scores.
  • Worked across digital platforms, including Teams and Slack to streamline communication.
  • Contract for MaineHealth

Benefits Verification Agent & Member Services

Continuum Global Solutions
11.2021 - 08.2023
  • Company Overview: Remote
  • Verified insurance coverage, processed authorizations, and supported patients in navigating coverage options.
  • Resolved complex clinical and claims-related issues through clear, timely communication.
  • Supported software use and patient education with clarity and professionalism.
  • Uphold HIPAA standards and contributed to internal knowledge base development.
  • Remote

Medical Assistant

Pediatric Associates
05.2018 - 07.2021
  • Administered medications, performed diagnostic testing, and maintained accurate clinical documentation in EHR systems.
  • Worked closely with patients admitted to hospice, cancer centers, and rehabilitation programs, providing compassionate support and care coordination.
  • Educated patients and families on care plans and insurance eligibility.
  • Supported both front and back office operations, including vaccination administration and lab order processing.
  • Ensured regulatory compliance with HIPAA and OSHA.

Customer Service Agent

Teleperformance
09.2017 - 03.2018
  • Assisted customers with claims, billing, and policy inquiries in a high-volume call center.
  • Documented and escalated technical issues, supporting clients without standard resolution paths.
  • Delivered empathetic service and accurate information, consistently meeting KPIs.

Education

Certified Nursing Assistant/HHA- Pending

Center For Career Training
Lauderdale Lakes, FL
09-2025

Certified Medical Assistant Diploma & A.A.S. - Allied Health

Florida Career College
Margate, FL

Skills

  • Provide care Coordination for patients seen and discharged from hospital or medical facilities and assist them getting into rehab, hospice care or SNF
  • Home Health & Hospice Care Coordination
  • Conflict Resolution
  • Escalation Management
  • Cancer and Rehabilitation Patient Support
  • Patient Education & Advocacy
  • HIPAA & OSHA Compliance
  • Microsoft Office Suite
  • Google Workspace
  • EHR Systems & Clinical Documentation
  • Remote Support Tools
  • Insurance Verification & Claims Resolution
  • Patient care
  • Insurance verification
  • Acting lead Medical Assistant

Certification

Certified Medical Assistant

Personal Information

Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Benefits Verification Specialist

Everise
02.2025 - Current

Care Coordinator

Pathways Health Partners
03.2024 - 01.2025

SBO Customer Service - Patient Financial Services

MaineHealth
08.2023 - 11.2023

Benefits Verification Agent & Member Services

Continuum Global Solutions
11.2021 - 08.2023

Medical Assistant

Pediatric Associates
05.2018 - 07.2021

Customer Service Agent

Teleperformance
09.2017 - 03.2018

Certified Nursing Assistant/HHA- Pending

Center For Career Training

Certified Medical Assistant Diploma & A.A.S. - Allied Health

Florida Career College

Similar Profiles

CREATE PROFILE