Hiba Aljawad

• Increased overall sales by upselling premium bottles, mixers, and additional services.
• Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
• Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
• Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
• Collaborated with bartenders and managers to ensure timely delivery of orders.
• Mastered menu knowledge, allowing for accurate order-taking and speedy service.

• Provided prompt, personalized service to VIP guests, ensuring their needs were anticipated and exceeded.

• Expertly handled bottle presentations, including preparation and delivery with flair, in line with venue standards.

• Managed guest reservations, table setups, and checkouts with precision to maintain a seamless service flow.

• Recommended and upsold premium spirits, wine, and champagne to maximize revenue.

• Collaborated with bar staff, security, and management to create a safe, enjoyable guest experience.

• Maintained a polished appearance and professional demeanor in fast-paced, high-pressure settings.