Khadijah Arndt
Atlanta,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Manager
Sidebar
Atlanta , GA
2023.02 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Marketing Coordinator
Nightlife Wife LLC
Atlanta , GA
2020.04 - 2022.11
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
Social Media Intern
Mirza Hookah Lounge
Atlanta , GA
2019.01 - 2020.02
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Developed content for various social media platforms including Facebook, Twitter, Instagram, YouTube, LinkedIn, and Snapchat.
- Organized online events and contests to engage current customers and attract new ones.
- Researched emerging trends in the industry and identified new opportunities for promoting our products and services.
Education
Cybersecurity Analyst - Cybersecurity
Coursera
Online2024-04
High School Diploma -
Columbia High School
Columbia, PA2013-06
Skills
- Marketing Campaign Management
- Digital Marketing
- Data Entry
- Technical Support
- Customer Service
- Interpersonal Skills
- Professional Phone Voice
- Cash Handling
Timeline
Manager
Sidebar
2023.02 - Current
Marketing Coordinator
Nightlife Wife LLC
2020.04 - 2022.11
Social Media Intern
Mirza Hookah Lounge
2019.01 - 2020.02
Cybersecurity Analyst - Cybersecurity
Coursera
High School Diploma -
Columbia High School
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