Khadijah Arndt
Atlanta,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Manager
Sidebar
Atlanta , GA
02.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Marketing Coordinator
Nightlife Wife LLC
Atlanta, GA
04.2020 - 11.2022
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
Social Media Intern
Mirza Hookah Lounge
Atlanta, GA
01.2019 - 02.2020
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Developed content for various social media platforms including Facebook, Twitter, Instagram, YouTube, LinkedIn, and Snapchat.
- Organized online events and contests to engage current customers and attract new ones.
- Researched emerging trends in the industry and identified new opportunities for promoting our products and services.
Education
Cybersecurity Analyst - Cybersecurity
Coursera
Online04-2024
High School Diploma -
Columbia High School
Columbia, PA06-2013
Skills
- Marketing Campaign Management
- Digital Marketing
- Data Entry
- Technical Support
- Customer Service
- Interpersonal Skills
- Professional Phone Voice
- Cash Handling
Timeline
Manager
Sidebar
02.2023 - Current
Marketing Coordinator
Nightlife Wife LLC
04.2020 - 11.2022
Social Media Intern
Mirza Hookah Lounge
01.2019 - 02.2020
Cybersecurity Analyst - Cybersecurity
Coursera
High School Diploma -
Columbia High School
Similar Profiles
Joaquin HardinJoaquin Hardin
Barback at SidebarBarback at Sidebar
Hiba AljawadHiba Aljawad
Bottle Server at SidebarBottle Server at Sidebar
Aaron DiLorenzoAaron DiLorenzo
Server at SidebarServer at Sidebar