Hiba EL HOUTA

• Engage and partner with team members and other lines

of business

• Prospect new customers and offer current products and

services promotions

• Reach out to prospective retail banking customers and

establish business relationships.

• Greet customers when they enter the branch and

establish a professional, friendly rapport.

• Reach out to prospective retail banking customers and establish business relationships.

• Greet customers when they enter the branch and establish a professional, friendly rapport.

• Evaluate customers' financial needs, provide banking solutions and refer them to the appropriate branch officers as needed.
• Create new checking, savings and other deposit accounts for clients.
• Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients and bank employees.
• Manage customer accounts, including opening and closing accounts and overseeing transactions.
• Provide ongoing banking relationship services with existing clients.
• Ensure customer satisfaction and resolve issues with banking products or services.
• Contribute to team effort by accomplishing related results as needed.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Created, maintained and updated filing systems for paper and electronic documents.