Hiba Shahid

• Liaised with multiple branchless banking and mobile banking clients
• Supervised process from the start through delivery by prioritizing needs and delegating assignments.
• Reported regularly to managers on project budget, progress and technical problems.
• Maintained a daily tracking sheet on excel to to track project and team member performance closely.
• Used project management tools (Redmine) to monitor working hours,budget and plans
• Allocated and Managed resources to different projects.
• Arranged Zoom meetings and send daily reports to team managers during work from home time period.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Negotiated and finalized Business requests and Change requests Financial Quotations with Clients.
• Maintained open communication by presenting regular updates on project status to customers.
• Always addressed and solved the queries by resources and clients .

· Responsible for developing & maintaining user guide, manuals, design specifications and system manuals for the ORACLE based Hospital Management Information System (OASIS)

· Evaluated published materials and recommended revisions or changes in scope, format, content, etc.

· Attended training on Asset Management, Tender Management, Accounts Receivable & General Ledger Module and Oracle Publisher Training

· Formulated reports of organization’s employee’s activities and CRM Management Portal using Oracle Publisher

· Distinction of providing online help for supplier portal of OASIS, thereby getting positive feedback from the client

· Bagged award for best performance during probation period

· Involved in analyzing & evaluating user requirements; conducted specification review & analysis

· Carried out:

• Software Testing (Script Generation, Script Reviewing, Script Mapping, Script Execution & Defect Verification) using QC
• System Testing (Manual Test Scripts execution & updating)
• Sanity Testing

· Attended basic Trainings in Insurance domain and QTP 10.0 training

· Conducted requirement (BCR) analysis & review and unit testing in development environment

· Liaised with BAs, Testers & Developers across the board (UK side)

· Performed defects verification on both daily build server and system test

· Responsible for testing Insurance domain application (Claims based)

· Recognized for sharing suggestion to enhance or improve the application performance by rewriting the steps to reproduce the disbursement function in Insurance Application.

· Efficiently managed to overcome short deadline challenges during the completion of Enterprise Claims (Spain & France region) project by taking effective measures

· Managed test development life cycle including test strategy preparation, test plan development, test case creation, test execution and bug tracking

· Responsible for documenting, designing & developing test plans for functionality testing of web and desktop applications

· Involved in testing mobile, web & desktop applications

· Testing of ATG applications and digital transformation projects

· Conducted analysis of business requirements and software requirement specifications to create test plan & test cases for manual testing